If you have reconfigured the email client and performed basic troubleshooting steps and the issue still persists, then refer the below steps.
1. Download McUtil from this weblink and save it on the Desktop of your computer:
http://download.mcafee.com/products/licensed/cust_support_patches/McUtil.exe
2. Double click on it to start the McUtil Window.
3. Click on McAfee Redirector Service and then click on "Stop" button.
4. Click on "Refresh" button and check if the issue is resolved.
5. If the issue still persists, Click on McAfee Redirector Service and then click on "Start" button.
6. Click on "Refresh" button.
Repeat the above steps for McAfee Proxy Service, McAfee Privacy Service, McAfee Firewall Service, selecting one at a time and check if the issue is resolved.
Incase the issue still persists, please perform the following steps:
1. Click on SpamKiller POP3 Plugin and click on "Unregister" button.
2. Click on "Refresh" button.
3. If the issue still persists, click on SpamKiller POP3 Plugin and then click on "Register" button.
4. Click on "Refresh" button.
Repeat the above steps for SpamKiller AntiPhishing Plugin and Privacy Service Plugin selecting one at a time and check if the issue is resolved.
SpamKiller filters spam out of your email box before you see it. In order to do that, SpamKiller must be allowed to check your email box before your email program does.
So if your email program (OE or Outlook) goes to the mailbox first, it's going to take all the mail out of the box. When SpamKiller checks it, there will be no mail there to be filtered. Also, after SpamKiller filters your mail, you still need to have your email program go out to the box and get the mail out of it before you can read it. Therefore, you must switch off the automatic check feature of your email program in order for SpamKiller to work effectively.
How do I Switch Off Automatic Checking in My Email Program to Use SpamKiller?
Microsoft Outlook Express
1. From the toolbar, click Tools > Options.
2. Uncheck the options labeled Send and receive messages at startup and Check for new messages every ... minute(s).
Microsoft Outlook
1. From the toolbar, click Tools > Options.
2. Click on the Internet E-mail tab.
3. Uncheck the option labeled Check my local network connections for new mail every ... minute(s).
Qualcomm Eudora
1. Click Tools > Options.
2. Click Checking Mail from the icon list on the left.
3. Enter 0 in the input box labeled Check for mail every ... minute(s).
http://service.mcafee.com/FAQDocument.aspx?id=100916&lc=1033
Issue:
When you try to send a message in Outlook Express, you may receive the following error message:
An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, Error Number: 0x800C013B.
Cause:
This behavior can occur if the Sent Items.dbx file is damaged.
Resolution:
To resolve this issue, rename the Sent Items.dbx file from the Outlook Express e-mail files:
1. Click Start, point to Find, and then click Files or Folders.
2. In the Named box, type Sent Items.dbx.
3. In the Look In box, click your primary hard disk (usually drive C), and then click Find Now.
4. Right-click the Sent Items.dbx file, and then click Rename.
5. Type Sent Items.old, and then click OK.
6. Restart Outlook Express. This action automatically creates a new Sent Items.dbx file.
If you are are using an IMAP4 server, you will not need to setup a filter/message rule on your email program, as SpamKiller moves any spam tagged messages automatically into a folder called SpamKiller.
If you are are using a POP3 server and want your email program to automatically filter the SpamKiller-marked messages into a separate folder, so that you can more easily review them, continue as follows:
1. Click Tools--> Message Rules, and select Mail; this will bring up a list of all of the filters (or as Outlook Express calls them, rules) that are current set up.
2. Click New to create a new one.
3. Select to filter "Where the Subject line contains specific words" and an action "Move it to the specified folder" and "Stop processing more rules".
4. Now click the blue "contains specified words" in the box at the bottom; type SPAM into the field at the top of the window that appears, and click "Add" to add it to the list. Click OK, then click the blue "specified folder" and click New Folder to create a new folder called SpamKiller1.
5. Under section "4. Name of the rule: " , type SpamKiller1.
Your rule description should now be:
Apply this rule after the message arrives
Where the Subject line contains 'SPAM'
Move it to the SpamKiller1 folder
And Stop processing more rules
NOTE 1: Check Mail Rules tab
Make sure your new rule for SpamKiller is first in the list, if you have a lot of other message rules you use and als make your SpamPal rule end with And Stop processing more rules
NOTE 2: Blocked Senders tab
If you have a lot of blocked senders then it is worth Removing them from the list, as SpamKiller will do a much better job of coping with Spam and removing the blocked senders will also speed up the processing of email.
Outlook 2003:
1. Open Outlook.
2. Click on Tools > Options.
3. Under Preference tab, click on the Junk E-mail... button.
4. The first "Options" tab is where you control the junk filter.
· No Automatic Filtering essentially turns off the junk e-mail filter.
· Low will only filter junk e-mail if it scores a high spam confidence level (SCL) rating.
· High will filter junk e-mail if it scores a medium SCL rating. The lower the rating, the less likely the e-mail is spam.
· Safe Lists Only turns off the junk e-mail filter and will only allow e-mail to be delivered to your inbox if the sender or the recipient is listed in the "Safe Senders" and "Safe Recipients" lists. You might use this option if you have the attitude "If I don't know the sender of the e-mail, it's spam". This may be ok for personal e-mail but this is definitely not an option for businesses attracting new customers.
· The last option allows you to "Permanently delete" junk e-mail. If, after you have been using the junk e-mail filter for some time, you notice that the filter has never filtered one of your legitimate e-mails into the Junk E-mail folder, then you might consider simply deleting the filtered spam e-mail rather than keeping a copy for your review.
5. Select any one option and then click on OK button.
http://office.microsoft.com/en-us/outlook/HA012300561033.aspx?pid=CH062556091033
Outlook 2000:
1. Open Outlook
2. Click on Tools > Rules Wizard.
3. Click on New.
4. Click on "Check messages when they arrive" and then Next >.
5. First, click the box next to "with specific words in the subject" - later you may want to repeat this exercise clicking "with specific words in the body". Second, click the specific words link in the bottom text box.
6. A new dialog box will appear where you can Add as many words or phrases as you would like. A good approach is to read you SPAM mail as you receive it in order to choose words that are specific to the SPAM messages that are unlikely to be found in your personal email. For example, spammers may use the word "MLM" or the phrase "debt consolidation". You may always return to this dialog menu to add new words later so don't worry about being too comprehensive. When you are finished, click OK and then Next >.
7. First, click "move it to the specified folder". Second, click the "specified" link in the bottom text box.
8. First, highlight the "Inbox" by clicking once. Second, click the "New" button.
9. Type "SPAM" in the "Name:" text box and click OK.
10. Click "OK" and then "Finish" in the next dialog box.
11. Click "Rename..." to rename the rule we just created
12. Erase "debt consolidation" and choose a name for the specific rule that you just created. I named the rule "SPAM Subject" to reflect that I am trapping SPAM by using keywords and phrases in the subject line of incoming emails. Click "OK" and you will be returned to the main menu.
13. You have just created your first rule and now have two options:
i ) Clicking "OK" will start filtering email. The next incoming email message will be subjected to the keyword and phrase filter you just created. Any emails containing the keywords and phrases in the subject line, will be automatically moved to the SPAM folder.
ii ) Clicking Run Now will bring up a new dialog box allowing you to immediately run your rules on the existing email in your inbox. First, select the "SPAM Subject" rule. Second, "Browse" to your "Inbox" folder. Third, click "Run Now" which will start the filtering process on all email within your Inbox.
A dialog box will display the status of the filter as it scans your email. When complete click "Close".
We have created a SPAM filter for the Subject line of emails. You may want to repeat the process to create a filter for the message body of emails. You can modify your rules by adding or removing keywords and phrases. Anytime you need to modify your rules simply:
1. Click on Tools > Rules Wizard.
2. Click on the Subject link in blue - in this case debt consolidation.
3. Add or remove keywords and phrases. Click OK when finished and OK once more to return to your inbox.
Perform Windows update and McAfee update and proceed with the following steps in the given order to resolve this issue:
NOTE: Please perform one set of steps and check if the issue is resolved. If the issue still persists, then proceed with the next set of steps.
Change the SMTP port number:
Open Outlook Express and perform the following steps:
1. From the Tools menu select Email Accounts
2. Select View or Change existing email accounts and click on Next
3. Select your account and click on the Change button
4. Click on More Settings
5. Click on the Advance tab
6. Next to Outgoing server (SMTP) change port 25 to 587
7. Click OK then click Next and Finish
Disable Outbound scanning:
1. Open McAfee Security Center.
2. Click on Email and IM and then click on 'Configure' on the right pane.
3. Expand "E-mail protection is enabled" and click on 'Advanced' button.
4. Click on "Email Scanning" on the left pane and then deselect " Scan Outbound email messages"
5. Click OK.
Run McUtil tool:
1. Download McUtil from this weblink:
mcutil.notlong.com
2. Double click on the saved icon to open the McUtil Window.
3. Once the McUtil Window opens, please click on "McAfee Redirector Service" and then click on " Stop " button.
4. Then click on " Refresh" button.
5. Check if the issue is resolved.
Outlook Express
1. Go into the Tools menu.
2. Choose Accounts.
3. Click the Mail tab.
You probably just have one item in the white area. If you have more than one, that indicates you have more than one email account, and in that case, you will need to go through the following steps for each account.
4. Highlight the account and click the Properties button.
5. Click Servers.
Make sure your outgoing server is correct. For example, it should be smtp.abc.com , or, if your e-mail address ends in something other than @abc.com, replace abc.com with whatever it ends with. For instance coolcustomer@mcafee.net would need to put in smtp.mcafee.net .
6. Put a check-mark by My Server Requires Authentication at the bottom of the page, if it isn't already check-marked.
7. Click Settings.
8. Select Log on Using:
For the Account Name, type your entire email address.
For password, type in your email address password.
9. Click OK.
10. Click OK again.
11. Click Close. Try again and it should work.
Microsoft Outlook
1. Go into the Tools menu.
2. Choose Email Accounts.
Older versions of Outlook may have Accounts or Services. If that's what you have, your steps to follow will be more similar to Outlook Express above.
3. Click View or Change Existing Email Accounts and click Next.
You probably just have one item in the white area. If you have more than one, that indicates you have more than one email account, and in that case, you will need to go through the following steps for each account.
4. Highlight the account and click the Change button.
5. Make sure your outgoing server is correct. For example, it should be smtp.abc.com , or, if your e-mail address ends in something other than @abc.com, replace abc.com with whatever it ends with. For instance coolcustomer@mcafee.net would need to put in smtp.mcafee.net .
6. Click More Settings.
7. Click Outgoing Server.
8. Check-mark My Server Requires Authentication.
9. Select Log on Using:
For the Account Name, type your full email address.
For password, type in your email address password.
10. Click OK.
11. Click Next.
12. Click Finish. Try again and it should work.
Mozilla Thunderbird
1. Open Thunderbird and select the Tools menu. Click the Account Settings tab
2. From the new window select the Add Account button, then E-mail account and click Next.
3. Enter your name as you would like it to appear in the From: field of all outgoing mail and the email address which the others will use to send email messages to you. Click Next.
4. Set the incoming server to be of type POP. Address is yourdomain.com (This is an example. You can get the exact address from your ISP)
5. Click Next and type in the username. Please use the full e-mail account name. Example: you@yourdomain.com
6. After clicking the Next button, please type in the name of the e-mail account as it will appear on your PC. Click Next, and then the Finish button.
7. Click the Outgoing Server(SMTP) in the left pane. Use yourdomain.com as Server name (This is an example. You can get the exact server name from your ISP) set the port to be 25.
Then, check Username and password and enter the full e-mail address as username. Select No in the Use secure connection section.
8. Click OK and check if the issue is resolved.
We have to create folders in Inbox and transfer the emails in them. Then Archive those folders and see if this resolves the issue.
In Outlook, archiving is a way to back up or delete old items, such as e-mail messages, appointments, contacts, tasks, journal entries, notes, posted items, and documents. AutoArchive backs up items for you automatically by using either the default settings or settings that you specify. However, sometimes you might not want to worry about all of those settings and just archive an individual folder manually.
Disable SpamKiller and then proceed with the following steps:
Manually archive a folder
1. On the Go menu, click Folder List.
2. Click the folder that you want to archive. In this procedure, the folder being archived is Home Networking.
3. On the File menu, click Archive.
4. Click one of the following options:
Archive all folders to their AutoArchive settings Allows you to use your AutoArchive settings to archive the Home Networking folder.
Archive this folder and all the subfolders Allows you to archive the Home Networking folder using the options available in the Archive dialog box.
5. In the Archive items older than list, choose a date from the date picker. In this example, items in the folder created before January 19, 2004 are archived.
6. To include items that you previously selected not to archive, select the Include items with "Do not AutoArchive" checked check box.
Note To see if items have the Do not AutoArchive this item check box selected, open the item. On the File menu, click Properties. On the General tab, verify that the Do not AutoArchive this item check box is selected.
7. To archive the folder to a file other than the default Archive.pst file, click Browse, and then specify a different file name, such as Home Networking Archive.pst, and a location, such as My Documents.
Note The default location for Archive.pst is C:\Documents and Settings\user name\Local Settings\Application Data\Microsoft\Outlook\. A Personal Folders file (.pst) is an Outlook data file that stores items such as e-mail messages, contacts, calendar data, tasks, and notes.
8. Click OK.
The items in the folder are moved out of the folder and into the .pst file that you specified. To view the folder items again, open the .pst file.
1. Open McAfee Security Center
2. Click on "E-mail and IM" and click on "Configure" at the right pane.
3. Select "Spam protection is enabled" and click on "Advanced" button.
4. In the left pane, click on "E-mail Toolbars" and in the right pane, select the email client (e.g: Microsoft Outlook Express/Windows Mail or Microsoft Outlook)
5. Click "Apply" and then click "OK".
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If the issue still persits, please perform the following steps for MS Outlook:
1. Open Outlook.
2. Click on Tools and then Options.
3. Click on the Other tab.
4. Click on the Advanced Options button.
5. Click on the Add-In Manager button.
6. Put a check mark for the following services:
a. McAfee SpamKiller
b. McAfee SpamKiller Exchange Extensions
7. Click on the OK button to close the open windows.
If there is no McAfee Spamkiller or the exchange extensions listed in the add-in manager window, please perform the follwing steps:
1. Open Outlook, click on Help , then
2. At the bottom of the box click on
3. McAfee will be greyed out.
4. Highlight it and click
5. Restart Outlook
http://service.mcafee.com/FAQDocument.aspx?id=101472&lc=1033
For Outlook Express/Windows Mail, please perform the following steps:
Open Outlook Express/Windows Mail and right click at the top of the Window ( beside File, Tools, Help, etc ) and tick mark "Toolbar"
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If the issue still persists, please perform the steps provided in the following weblink:
http://service.mcafee.com/FAQDocument.aspx?id=106982&lc=1033
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Uninstall McAfee SpamKiller:
Windows XP..
1. Click Start, Settings, Control Panel
2. Double-click Add/Remove Programs
3. Select the McAfee Security Center and click Remove.
4. Select the SpamKiller and click Remove again.
Windows Vista:
1. Click Start-> Search, type Programs and Features and click Go.
2. Double-click Programs and Features
3. Select McAfee Security Center and click Uninstall.
4. Select the SpamKiller and click Uninstall again.
Perform Windows update by refering these steps:
1. Open Internet Explorer
2. Type the following in the address bar and press the Enter key:
http://windowsupdate.microsoft.com
This should start the automatic updates of Windows.
3. Restart the computer.
Reinstall SpamKiller from McAfee account by clicking "Customize" button.
After this, open McAfee Security Center and click on "Updates" button at the top left pane. Restart the computer after installation of updates is complete.
Verifying Account Settings in SpamKiller
1. Right-click the SpamKiller icon in your system tray.
2. Click Open. On the left panel, click Accounts.
3. Highlight the account you wish to change and click Properties.
4. Confirm the following information on the General tab:
· Description: Your own label for this email account. It can be what ever you want.
· Real Name: Your first and last name.
· Email address: Your email address.
5. Confirm the following information on the Servers tab, if you have a POP3 email account.
Under the Incoming Mail (POP3) heading:
· Server Name: Your incoming or POP3 server name or address. This information should be confirmed with your email service provider.
· User Name: The user name of your email account. This information should be confirmed with your email service provider.
· Password: The password to your email account. This information should be confirmed with your email service provider.
Note: Only select Use Secure Password Authentication if your e-mail service provider has instructed you to do so.
Under the Outgoing Mail (SMTP) heading:
· Server Name: Your outgoing or SMTP server name or address. This information should be confirmed with your email service provider.
6. Click OK.
7. Close the SpamKiller window.
http://service.mcafee.com/FAQDocument.aspx?id=101261&lc=1033
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