Monday, February 18, 2008

Customer and Technical Support

Customer and Technical Support

SecurityCenter reports critical and non-critical protection problems as soon as it detects them. Critical protection problems require immediate action and compromise your protection status (changing the color to red). Non-critical protection problems do not require immediate action and may or may not compromise your protection status (depending on the type of problem). To achieve a green protection status, you must fix all critical problems and either fix or ignore all non-critical problems. If you need help diagnosing your protection problems, you can run McAfee Virtual Technician. For more information about McAfee Virtual Technician, see the McAfee Virtual Technician help.

If you purchased your security software from a partner or provider other than McAfee, open a Web browser, and go to www.mcafeehelp.com. Then, under Partner Links, select your partner or provider to access McAfee Virtual Technician.

Note: To install and run Virtual Technician, you must log in to your computer as a Windows Administrator. If you don't, Virtual Technician may not be able to resolve your issues. For information about logging in as a Windows Administrator, see the Windows Help. In Windows Vista™, you are prompted when you run Virtual Technician. When this happens, click Accept. The Virtual Technician does not work with Mozilla® Firefox.

In this chapter

Using McAfee Virtual Technician

Like a personal, technical support representative, Virtual Technician collects information about your SecurityCenter programs so that it can help resolve your computer's protection problems. When you run Virtual Technician, it checks to make sure your SecurityCenter programs are working correctly. If it discovers problems, Virtual Technician offers to fix them for you or provides you with more detailed information about them. When finished, Virtual Technician displays the results of its analysis and allows you to seek additional technical support from McAfee, if necessary.

To maintain the security and integrity of your computer and files, Virtual Technician does not collect personal, identifiable information.

Note: For more information about Virtual Technician, click the Help icon in Virtual Technician.


Launch Virtual Technician

Virtual Technician collects information about your SecurityCenter programs so that it can help resolve your protection problems. To safeguard your privacy, this information does not include personal, identifiable information.

  1. Under Common Tasks, click McAfee Virtual Technician.
  2. Follow the on-screen instructions to download and run Virtual Technician.

Support and Downloads

Consult the following tables for the McAfee Support and Download sites in your country, including User Guides.

Support and Downloads

Country

McAfee Support

McAfee Downloads

Australia

www.mcafeehelp.com

au.mcafee.com/root/downloads.asp

Brazil

www.mcafeeajuda.com

br.mcafee.com/root/downloads.asp

Canada (English)

www.mcafeehelp.com

ca.mcafee.com/root/downloads.asp

Canada (French)

www.mcafeehelp.com

ca.mcafee.com/root/downloads.asp

China (chn)

www.mcafeehelp.com

cn.mcafee.com/root/downloads.asp

China (tw)

www.mcafeehelp.com

tw.mcafee.com/root/downloads.asp

Czechoslovakia

www.mcafeenapoveda.com

cz.mcafee.com/root/downloads.asp

Denmark

www.mcafeehjaelp.com

dk.mcafee.com/root/downloads.asp

Finland

www.mcafeehelp.com

fi.mcafee.com/root/downloads.asp

France

www.mcafeeaide.com

fr.mcafee.com/root/downloads.asp

Germany

www.mcafeehilfe.com

de.mcafee.com/root/downloads.asp

Great Britain

www.mcafeehelp.com

uk.mcafee.com/root/downloads.asp

Italy

www.mcafeeaiuto.com

it.mcafee.com/root/downloads.asp

Japan

www.mcafeehelp.jp

jp.mcafee.com/root/downloads.asp

Korea

www.mcafeehelp.com

kr.mcafee.com/root/downloads.asp

Mexico

www.mcafeehelp.com

mx.mcafee.com/root/downloads.asp

Norway

www.mcafeehjelp.com

no.mcafee.com/root/downloads.asp

Poland

www.mcafeepomoc.com

pl.mcafee.com/root/downloads.asp

Portugal

www.mcafeeajuda.com

pt.mcafee.com/root/downloads.asp

Spain

www.mcafeeayuda.com

es.mcafee.com/root/downloads.asp

Sweden

www.mcafeehjalp.com

se.mcafee.com/root/downloads.asp

Turkey

www.mcafeehelp.com

tr.mcafee.com/root/downloads.asp

United States

www.mcafeehelp.com

us.mcafee.com/root/downloads.asp

McAfee Total Protection User Guides

Country

McAfee User Guides

Australia

download.mcafee.com/products/manuals/en-au/MTP_userguide_2008.pdf

Brazil

download.mcafee.com/products/manuals/pt-br/MTP_userguide_2008.pdf

Canada (English)

download.mcafee.com/products/manuals/en-ca/MTP_userguide_2008.pdf

Canada (French)

download.mcafee.com/products/manuals/fr-ca/MTP_userguide_2008.pdf

China (chn)

download.mcafee.com/products/manuals/zh-cn/MTP_userguide_2008.pdf

China (tw)

download.mcafee.com/products/manuals/zh-tw/MTP_userguide_2008.pdf

Czechoslovakia

download.mcafee.com/products/manuals/cz/MTP_userguide_2008.pdf

Denmark

download.mcafee.com/products/manuals/dk/MTP_userguide_2008.pdf

Finland

download.mcafee.com/products/manuals/fi/MTP_userguide_2008.pdf

France

download.mcafee.com/products/manuals/fr/MTP_userguide_2008.pdf

Germany

download.mcafee.com/products/manuals/de/MTP_userguide_2008.pdf

Great Britain

download.mcafee.com/products/manuals/en-uk/MTP_userguide_2008.pdf

Italy

download.mcafee.com/products/manuals/it/MTP_userguide_2008.pdf

Japan

download.mcafee.com/products/manuals/ja/MTP_userguide_2008.pdf

Korea

download.mcafee.com/products/manuals/ko/MTP_userguide_2008.pdf

Mexico

download.mcafee.com/products/manuals/es-mx/MTP_userguide_2008.pdf

Netherlands

download.mcafee.com/products/manuals/nl/MTP_userguide_2008.pdf

Norway

download.mcafee.com/products/manuals/no/MTP_userguide_2008.pdf

Poland

download.mcafee.com/products/manuals/pl/MTP_userguide_2008.pdf

Portugal

download.mcafee.com/products/manuals/pt/MTP_userguide_2008.pdf

Spain

download.mcafee.com/products/manuals/es/MTP_userguide_2008.pdf

Sweden

download.mcafee.com/products/manuals/sv/MTP_userguide_2008.pdf

Turkey

download.mcafee.com/products/manuals/tr/MTP_userguide_2008.pdf

United States

download.mcafee.com/products/manuals/en-us/MTP_userguide_2008.pdf

McAfee Internet Security User Guides

Country

McAfee User Guides

Australia

download.mcafee.com/products/manuals/en-au/MIS_userguide_2008.pdf

Brazil

download.mcafee.com/products/manuals/pt-br/MIS_userguide_2008.pdf

Canada (English)

download.mcafee.com/products/manuals/en-ca/MIS_userguide_2008.pdf

Canada (French)

download.mcafee.com/products/manuals/fr-ca/MIS_userguide_2008.pdf

China (chn)

download.mcafee.com/products/manuals/zh-cn/MIS_userguide_2008.pdf

China (tw)

download.mcafee.com/products/manuals/zh-tw/MIS_userguide_2008.pdf

Czechoslovakia

download.mcafee.com/products/manuals/cz/MIS_userguide_2008.pdf

Denmark

download.mcafee.com/products/manuals/dk/MIS_userguide_2008.pdf

Finland

download.mcafee.com/products/manuals/fi/MIS_userguide_2008.pdf

France

download.mcafee.com/products/manuals/fr/MIS_userguide_2008.pdf

Germany

download.mcafee.com/products/manuals/de/MIS_userguide_2008.pdf

Great Britain

download.mcafee.com/products/manuals/en-uk/MIS_userguide_2008.pdf

Italy

download.mcafee.com/products/manuals/it/MIS_userguide_2008.pdf

Japan

download.mcafee.com/products/manuals/ja/MIS_userguide_2008.pdf

Korea

download.mcafee.com/products/manuals/ko/MIS_userguide_2008.pdf

Mexico

download.mcafee.com/products/manuals/es-mx/MIS_userguide_2008.pdf

Netherlands

download.mcafee.com/products/manuals/nl/MIS_userguide_2008.pdf

Norway

download.mcafee.com/products/manuals/no/MIS_userguide_2008.pdf

Poland

download.mcafee.com/products/manuals/pl/MIS_userguide_2008.pdf

Portugal

download.mcafee.com/products/manuals/pt/MIS_userguide_2008.pdf

Spain

download.mcafee.com/products/manuals/es/MIS_userguide_2008.pdf

Sweden

download.mcafee.com/products/manuals/sv/MIS_userguide_2008.pdf

Turkey

download.mcafee.com/products/manuals/tr/MIS_userguide_2008.pdf

United States

download.mcafee.com/products/manuals/en-us/MIS_userguide_2008.pdf

McAfee VirusScan Plus User Guides

Country

McAfee User Guides

Australia

download.mcafee.com/products/manuals/en-au/VSP_userguide_2008.pdf

Brazil

download.mcafee.com/products/manuals/pt-br/VSP_userguide_2008.pdf

Canada (English)

download.mcafee.com/products/manuals/en-ca/VSP_userguide_2008.pdf

Canada (French)

download.mcafee.com/products/manuals/fr-ca/VSP_userguide_2008.pdf

China (chn)

download.mcafee.com/products/manuals/zh-cn/VSP_userguide_2008.pdf

China (tw)

download.mcafee.com/products/manuals/zh-tw/VSP_userguide_2008.pdf

Czechoslovakia

download.mcafee.com/products/manuals/cz/VSP_userguide_2008.pdf

Denmark

download.mcafee.com/products/manuals/dk/VSP_userguide_2008.pdf

Finland

download.mcafee.com/products/manuals/fi/VSP_userguide_2008.pdf

France

download.mcafee.com/products/manuals/fr/VSP_userguide_2008.pdf

Germany

download.mcafee.com/products/manuals/de/VSP_userguide_2008.pdf

Great Britain

download.mcafee.com/products/manuals/en-uk/VSP_userguide_2008.pdf

Italy

download.mcafee.com/products/manuals/it/VSP_userguide_2008.pdf

Japan

download.mcafee.com/products/manuals/ja/VSP_userguide_2008.pdf

Korea

download.mcafee.com/products/manuals/ko/VSP_userguide_2008.pdf

Mexico

download.mcafee.com/products/manuals/es-mx/VSP_userguide_2008.pdf

Netherlands

download.mcafee.com/products/manuals/nl/VSP_userguide_2008.pdf

Norway

download.mcafee.com/products/manuals/no/VSP_userguide_2008.pdf

Poland

download.mcafee.com/products/manuals/pl/VSP_userguide_2008.pdf

Portugal

download.mcafee.com/products/manuals/pt/VSP_userguide_2008.pdf

Spain

download.mcafee.com/products/manuals/es/VSP_userguide_2008.pdf

Sweden

download.mcafee.com/products/manuals/sv/VSP_userguide_2008.pdf

Turkey

download.mcafee.com/products/manuals/tr/VSP_userguide_2008.pdf

United States

download.mcafee.com/products/manuals/en-us/VSP_userguide_2008.pdf

McAfee VirusScan User Guides

Country

McAfee User Guides

Australia

download.mcafee.com/products/manuals/en-au/VS_userguide_2008.pdf

Brazil

download.mcafee.com/products/manuals/pt-br/VS_userguide_2008.pdf

Canada (English)

download.mcafee.com/products/manuals/en-ca/VS_userguide_2008.pdf

Canada (French)

download.mcafee.com/products/manuals/fr-ca/VS_userguide_2008.pdf

China (chn)

download.mcafee.com/products/manuals/zh-cn/VS_userguide_2008.pdf

China (tw)

download.mcafee.com/products/manuals/zh-tw/VS_userguide_2008.pdf

Czechoslovakia

download.mcafee.com/products/manuals/cz/VS_userguide_2008.pdf

Denmark

download.mcafee.com/products/manuals/dk/VS_userguide_2008.pdf

Finland

download.mcafee.com/products/manuals/fi/VS_userguide_2008.pdf

France

download.mcafee.com/products/manuals/fr/VS_userguide_2008.pdf

Germany

download.mcafee.com/products/manuals/de/VS_userguide_2008.pdf

Great Britain

download.mcafee.com/products/manuals/en-uk/VS_userguide_2008.pdf

Italy

download.mcafee.com/products/manuals/it/VS_userguide_2008.pdf

Japan

download.mcafee.com/products/manuals/ja/VS_userguide_2008.pdf

Korea

download.mcafee.com/products/manuals/ko/VS_userguide_2008.pdf

Mexico

download.mcafee.com/products/manuals/es-mx/VS_userguide_2008.pdf

Netherlands

download.mcafee.com/products/manuals/nl/VS_userguide_2008.pdf

Norway

download.mcafee.com/products/manuals/no/VS_userguide_2008.pdf

Poland

download.mcafee.com/products/manuals/pl/VS_userguide_2008.pdf

Portugal

download.mcafee.com/products/manuals/pt/VS_userguide_2008.pdf

Spain

download.mcafee.com/products/manuals/es/VS_userguide_2008.pdf

Sweden

download.mcafee.com/products/manuals/sv/VS_userguide_2008.pdf

Turkey

download.mcafee.com/products/manuals/tr/VS_userguide_2008.pdf

United States

download.mcafee.com/products/manuals/en-us/VS_userguide_2008.pdf

Internet Security Threats

Consult the following table for the McAfee Threat Center and Virus Information sites in your country.

Country

Security Headquarters

Virus Information

Australia

www.mcafee.com/us/threat_center

au.mcafee.com/virusInfo

Brazil

www.mcafee.com/us/threat_center

br.mcafee.com/virusInfo

Canada (English)

www.mcafee.com/us/threat_center

ca.mcafee.com/virusInfo

Canada (French)

www.mcafee.com/us/threat_center

ca.mcafee.com/virusInfo

China (chn)

www.mcafee.com/us/threat_center

cn.mcafee.com/virusInfo

China (tw)

www.mcafee.com/us/threat_center

tw.mcafee.com/virusInfo

Czechoslovakia

www.mcafee.com/us/threat_center

cz.mcafee.com/virusInfo

Denmark

www.mcafee.com/us/threat_center

dk.mcafee.com/virusInfo

Finland

www.mcafee.com/us/threat_center

fi.mcafee.com/virusInfo

France

www.mcafee.com/us/threat_center

fr.mcafee.com/virusInfo

Germany

www.mcafee.com/us/threat_center

de.mcafee.com/virusInfo

Great Britain

www.mcafee.com/us/threat_center

uk.mcafee.com/virusInfo

Italy

www.mcafee.com/us/threat_center

it.mcafee.com/virusInfo

Japan

www.mcafee.com/us/threat_center

jp.mcafee.com/virusInfo

Korea

www.mcafee.com/us/threat_center

kr.mcafee.com/virusInfo

Mexico

www.mcafee.com/us/threat_center

mx.mcafee.com/virusInfo

Netherlands

www.mcafee.com/us/threat_center

nl.mcafee.com/virusInfo

Norway

www.mcafee.com/us/threat_center

no.mcafee.com/virusInfo

Poland

www.mcafee.com/us/threat_center

pl.mcafee.com/virusInfo

Portugal

www.mcafee.com/us/threat_center

pt.mcafee.com/virusInfo

Spain

www.mcafee.com/us/threat_center

es.mcafee.com/virusInfo

Sweden

www.mcafee.com/us/threat_center

se.mcafee.com/virusInfo

Turkey

www.mcafee.com/us/threat_center

tr.mcafee.com/virusInfo

United States

www.mcafee.com/us/threat_center

us.mcafee.com/virusInfo

Consult the following table for the HackerWatch sites in your country.

Country

HackerWatch

Australia

www.hackerwatch.org

Brazil

www.hackerwatch.org/?lang=pt-br

Canada (English)

www.hackerwatch.org

Canada (French)

www.hackerwatch.org/?lang=fr-ca

China (chn)

www.hackerwatch.org/?lang=zh-cn

China (tw)

www.hackerwatch.org/?lang=zh-tw

Czechoslovakia

www.hackerwatch.org/?lang=cs

Denmark

www.hackerwatch.org/?lang=da

Finland

www.hackerwatch.org/?lang=fi

France

www.hackerwatch.org/?lang=fr

Germany

www.hackerwatch.org/?lang=de

Great Britain

www.hackerwatch.org

Italy

www.hackerwatch.org/?lang=it

Japan

www.hackerwatch.org/?lang=jp

Korea

www.hackerwatch.org/?lang=ko

Mexico

www.hackerwatch.org/?lang=es-mx

Netherlands

www.hackerwatch.org/?lang=nl

Norway

www.hackerwatch.org/?lang=no

Poland

www.hackerwatch.org/?lang=pl

Portugal

www.hackerwatch.org/?lang=pt-pt

Spain

www.hackerwatch.org/?lang=es

Sweden

www.hackerwatch.org/?lang=sv

Turkey

www.hackerwatch.org/?lang=tr

United States

www.hackerwatch.org

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