Sunday, March 9, 2008

McAfee technical quarry-part 9

Invalid dell service tag:

http://ts.mcafeehelp.com/faq3.asp?docid=340373

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Error McAfee SecurityCenter is "missing components":

http://service.mcafee.com/FAQDocument.aspx?id=101189&lc=1033

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Spam Messages:

1. Click on Parental Control and then click on "Configure" in the right pane.

2. Click on the Advanced button.

3. Now click on "Processing" on the left hand side.

4. Please check the box near "Mark as spam and move to the spamkiller folder".

5. After this, click on Apply and then click on OK.

Now all spam messages will be automatically moved to the SpamKiller folder.

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SpamKiller Toolbar is missing - Outlook:

1. Open Outlook.

2. Click on Tools and then Options.

3. Click on the Other tab.

4. Click on the Advanced Options button.

5. Click on the Add-In Manager button.

6. Put a check mark for the following services:

a. McAfee SpamKiller

b. McAfee SpamKiller Exchange Extensions

7. Click on the OK button to close the open windows.

If there is no McAfee Spamkiller or the exchange extensions listed in the add-in manager window, please perform the follwing steps:

1. Open Outlook, click on Help , then

2. At the bottom of the box click on .

3. McAfee will be greyed out.

4. Highlight it and click .

5. Restart Outlook

http://service.mcafee.com/FAQDocument.aspx?id=101472&lc=1033

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"Undeliverable mail" message in Outlook:

http://support.microsoft.com/kb/195720

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Digital signing issues in Windows XP :

http://support.microsoft.com/default.aspx?scid=kb;en-us;813442

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Outlook Express 127.0.0.1 :

1. In Outlook Express, click Accounts on the Tools menu.

2. Click the Mail tab, click your original mail account, and then click Set As Default.

3. Click the News tab, click your original news account, click Set As Default, and then click Close.

4. Quit and then restart Outlook Express.

1. In Outlook Express, click Accounts on the Tools menu.

2. Click the Mail tab, click Server, and then change the incoming mail server from 127.0.0.1 to the correct server name.

3. Remove and retype your user name and password.

4. Quit Outlook Express, and then start it again.

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Cannot open email attachments in Outlook Express:

1. Open Outlook Express

2. Choose TOOLS - OPTIONS - SECURITY

3. Uncheck the option "Do not allow attachments to be saved or opened that could potentially be a virus"

4. Click OK

http://service.mcafee.com/FAQDocument.aspx?id=101282&lc=1033

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Cannot open email attachments in Outlook:

http://support.microsoft.com/kb/829982/en-us

http://www.slipstick.com/outlook/esecup/blockzips.htm#Level1Remove

http://support.hubris.net/knowledge_base/031.html

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Outbound scanning:

1. Open McAfee Security Center.

2. Click on Email and IM and then click on 'Configure' on the right pane.

3. Expand "E-mail protection is enabled" and click on 'Advanced' button.

4. Click on "Email Scanning" on the left pane and then deselect " Scan Outbound email messages"

5. Click OK.

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Program Permissions:

1. Open McAfee Security Center

2. Click on Internet and Network and then click on 'Configure' on the right pane.

3. Expand "Firewall Protection is enabled" and click on Advanced button.

4. Select Program Permissions in the left pane and then click on the 'Add Allowed Program' button in the right pane.

5. Browse and select the program you want to add and click on Open.

6. Under 'Action' select 'Grant Full Access'

7. Click Apply and then click OK.

http://service.mcafee.com/FAQDocument.aspx?id=5457&lc=1033

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Disable Script Debugging

1.Open a new Internet Explorer page.

2.Click on "Tools" on the top of the window

3.Click on "Internet Options"

4.Click on the "Advanced" tab.

5.Put a Check mark on the option Disable Script Debugging(Other)

6.Close that window.

http://www.script-debugger.com/download/scd10en.exe

http://download.microsoft.com/download/vb60pro/Redist/sp5//WIN98Me/EN-US/vbrun60sp5.exe

http://service.mcafee.com/FAQDocument.aspx?id=101602&lc=1033

http://service.mcafee.com/FAQDocument.aspx?id=101503&lc=1033

http://service.mcafee.com/FAQDocument.aspx?id=106948&lc=1033

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Two computers:

http://service.mcafee.com/FAQDocument.aspx?id=5467&lc=1033

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Cannot send emails - Outlook:

http://support.microsoft.com/kb/829168/en-us

http://support.microsoft.com/kb/312349/en-us

http://support.microsoft.com/kb/302339

http://support.microsoft.com/kb/286040 (Imp)

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page cannot be displayed:

http://support.microsoft.com/kb/293402/en-us

http://support.microsoft.com/kb/303807/en-us

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Automatic Update:

http://service.mcafee.com/FAQDocument.aspx?id=5521&lc=1033

Legacy Product:

http://service.mcafee.com/FAQDocument.aspx?id=5469&lc=1033

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Disable Privacy Service:

http://service.mcafee.com/FAQDocument.aspx?id=5444&lc=1033

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Trojan Removal:

http://service.mcafee.com/FAQDocument.aspx?id=100632&lc=1033

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McAfee Network Agent has encountered a problem and had to close:

http://service.mcafee.com/FAQDocument.aspx?id=106994&lc=1033

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Unable to manage the network map ( Manage Network):

http://service.mcafee.com/FAQDocument.aspx?id=307128&lc=1033

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Unable to Administer a Managed Network using McAfee Network Manager:

http://service.mcafee.com/FAQDocument.aspx?id=107122&lc=1033

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Trouble using McAfee Wireless Home Network Security:

http://service.mcafee.com/FAQDocument.aspx?id=106659&lc=1033

http://service.mcafee.com/FAQDocument.aspx?id=106660&lc=1033

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Red X:

http://service.mcafee.com/FAQDocument.aspx?id=307110&lc=1033

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Why is a 'Not Authorized' message displayed when I try to update?

"Authenication Failed". Verify the subscription.

http://service.mcafee.com/FAQDocument.aspx?id=5309&lc=1033

http://service.mcafee.com/FAQDocument.aspx?id=101529&lc=1033

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How to submit a sample to AVERT

http://service.mcafee.com/FAQDocument.aspx?id=106623&lc=1033

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Wi-Fi Scan/ Free Wireless scan:

http://us.mcafee.com/root/wsc/default.asp?cid=13627

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Signature Files / MSCPRXFIX tool

http://download.mcafee.com/products/licensed/cust_support_patches/MSCPRXFIX.exe

http://service.mcafee.com/FAQDocument.aspx?id=106995&lc=1033

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Unable to connect to the Internet after installing the July 30th update:

http://us.mcafee.com/root/fix.html

"Not Protected" message after installing the July 30th update:

http://service.mcafee.com/FAQDocument.aspx?id=107095&lc=1033

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Resolving the recent update issues with McAfee Consumer Products

https://us.mcafee.com/root/fix.asp?cid=35114

http://service.mcafee.com/FAQDocument.aspx?id=307114&lc=1033

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System slow:

How to perform a system cleanup to remove undesired registry and application data

http://service.mcafee.com/FAQDocument.aspx?id=107094&lc=1033

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Blank WebPages or Blank Download Manager or Label Label Label msg:

Windows XP and Vista 32bit

Start - Run - Regsvr32 c:\windows\system32\vbscript.dll

Start - Run - Regsvr32 c:\windows\system32\jscript.dll

Windows Vista 64 bit

Regsvr32 c:\windows\system32\vbscript.dll

Regsvr32 c:\windows\system32\jscript.dll

Regsvr32 c:\windows\syswow64\vbscript.dll

Regsvr32 c:\windows\syswow64\jscript.dll

http://service.mcafee.com/FAQDocument.aspx?id=107121&lc=1033

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Partners (Dell, Gateway....., or another software company)

ecat@mcafee.com providing a clear issue description, relevant data (MERTool etc.) and full contact information

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How do I create a new profile in Outlook?

http://service.mcafee.com/FAQDocument.aspx?id=101581&lc=1033

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FreeScan:

https://us.mcafee.com/root/mfs/default.asp

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Wifiscan:

http://us.mcafee.com/root/wsc/default.asp

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How to Identify and Eliminate a Trojan Horse on Your PC:

https://us.mcafee.com/root/identitytheft.asp?id=prevent_trojan

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How to Protect Your Computer Against Virus and Worm Attacks:

https://us.mcafee.com/root/identitytheft.asp?id=prevent_worms

http://us.mcafee.com/root/identitytheft.asp?id=prevent

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Virus Detection and Prevention Tips:

https://us.mcafee.com/virusInfo/default.asp?id=tips

http://us.mcafee.com/root/identitytheft.asp?id=prevent

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Password Vault buttons are missing text:

1. In Internet Explorer, click on Tools and select Internet Options.

2. Click the Advanced tab and scroll down to Multimedia.

3. Check the box next to Show Pictures.

4. Click OK.

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How do I use the Task Scheduler?

http://service.mcafee.com/FAQDocument.aspx?id=106905&lc=1033

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Download Manager errors:

http://service.mcafee.com/FAQDocument.aspx?id=307085&lc=1033

http://service.mcafee.com/FAQDocument.aspx?id=307088&lc=1033

http://service.mcafee.com/FAQDocument.aspx?id=106947&lc=1033

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Ban own IP address:

http://service.mcafee.com/FAQDocument.aspx?id=107113&lc=1033

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Ban IP address (Legacy):

http://service.mcafee.com/FAQDocument.aspx?id=101014&lc=1033

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Ban IP address (new):

1. From the McAfee Security Center, Home, select Internet & Network, and click Configure on the right panel.

2. Click Advanced and select Trusted and Banned IPs.

3. In the pull down menu, select Banned IP Addresses.

4. Click on Add button.

5. Select "Single IP Address" or "IP Address Range" and type the IP address.

6. You can additionally select the checkbox beside "Rule expires in :

7. You can also write a description of the rule under Description.

8. Click on OK.

After this, click on "Security Level" in the left pane and then move the slider up to " Current Level: Tight"

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XP root certificate (McAfee products not working properly):

1. Please download the patch from this weblink:

http://download.mcafee.com/products/licensed/cust_support_patches/CertRename.exe

2. Save this file to the Desktop.

3. Double-click on CertRename.exe

4. Restart the computer when the executable completes.

http://service.mcafee.com/FAQDocument.aspx?id=107034&lc=1033

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Message rules to stop Spam:

http://www.mccordweb.com/newsletters/instructions/stop-spam-message-rules.php

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DST:

http://support.microsoft.com/gp/cp_dst

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Enable Scripting:

http://support.microsoft.com/gp/noscript

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MVT:

1. Download the McAfee Virtual Technician from this weblink:

https://us.mcafee.com/root/mvtapp.exe

2. If you receive a "File download security warning", click Yes.

3. Click Open to launch McAfee Virtual Technician.

Note: On some browsers, you must click Run.

4. Restart your computer after the installation is complete

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MVT log:

http://mvt.mcafee.com/mvt/report/index.asp

User name: ncpc

Password: crep0rt

Username: mvtuser

Password: mcafeetech02

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Browser Fix:

https://us.mcafee.com/root/browserfix2008.exe

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McAfee Update Tool:

https://us.mcafee.com/root/McAfeeUpdate.exe

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Vista application patch:

http://tinyurl.com/2an894

http://support.microsoft.com/?kbid=932246

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Alerts:

1. On the main screen of the Security Center, click on Configure.

2. Click on Alerts

3. Click on Advanced button.

4. Select "Informational Alerts" on the left pane.

5. Select the option "Hide all informational alerts"

6. Click Apply and click OK.

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System Guard alerts:

1. Click on Computer and Files.

2. Expand "SystemGuard Protection Is Enabled" by clicking on it.

3. Click on Advanced button.

4. Select "Program System Guard or Browser System Guard or Windows System Guard"

5. Under "I want to" change the option to "only log changes"

6. Click Apply and click OK.

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DAT download:

http://www.mcafee.com/apps/downloads/security_updates/dat.asp

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Sigverif:

1. Click Start -> Run

2. Type sigverif and click OK

3. Click Advanced

4. Select "Look for other files that are not digitally signed"

5. In the "Look in this folder" box type in C:\WINDOWS\SYSTEM32

(Edit path a necessary depending on where Windows is installed)

6. Check Include Subfolders

7. Click OK, then click Start

When the report completes it should list any unsigned files. You need to contact the manufacturer to get the digitally signed files or updates.

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Windows Installer Cleanup Utility:

http://tinyurl.com/42ul9

http://support.microsoft.com/?scid=kb;en-us;290301

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Disable Alerts:

a) Click on Update button.

b) Click the Configure button.

c) Click on Advanced button.

d) Select "Do not show informational alert".

e) Click Apply.

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Export Outlook data:

1. Select File/Import and Export.

2. Choose Export to a File and click Next.

3. Select the type of file you'd like to export your data into and click Next.

4. Choose the folder and/or subfolders with the data you want to export (click the Filters button to filter out data from your export), then click Next.

5. Pick a name for the file and choose where Outlook should save it.

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How to read PST file format:

1. Open MS Outlook.

2. Select the menu command: File | Import and Export...

3. Select: Import from other program or file.

4. In the next dialogue, select: file of personal folders (.pst).

5. Now you need to indicate the complete path for your old *.pst.message file

6. Next, indicate the folder into which you want to import the messages.

7. If you have several *.pst files, repeat this procedure for each of them.

Once MS Outlook has imported your old messages, these messages become accessible for reading and searching.

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Hackerwatch service on Windows XP SP0:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&familyid=B93356B1-BA43-480F-983D-EB19368F9047&displaylang=en

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Known issues : MSC 8.0:

http://beta.mcafee.com/betamcafee/known_issues_mtp.aspx

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AIM issues with Privacy Service:

http://download.mcafee.com/products/licensed/cust_support_patches/aimphonelinefix.reg

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EMPROXY.EXE spikes CPU usage to 100% :

http://service.mcafee.com/FAQDocument.aspx?id=107120&lc=1033

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AOL users may lose Internet connectivity after upgrade:

http://service.mcafee.com/FAQDocument.aspx?id=107123&lc=1033

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Shell error:

http://download.mcafee.com/products/licensed/cust_support_patches/fix_shell.bat

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Trusted Zone / Cannot open websites:

Open Internet Explorer -> Tools ->Internet Options and click on Security tab. Highlight Trusted Sites and click on 'Sites' button. Enter the full website address of mcafee and click on Ok.

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Bit version of Windows Vista:

http://www.mvps.org/marksxp/Downloads/WinXP/64bit/test/xp_whichcpu.vbs

http://support.microsoft.com/kb/827218/en-us

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McUtil:

http://download.mcafee.com/products/licensed/cust_support_patches/McUtil.exe

http://tinyurl.com/3cnux8

2. Double click on the saved icon to open the McUtil Window.

3. Once the McUtil Window opens, please click on "McAfee Redirector Service" and then click on " Stop " button.

4. Then click on " Refresh" button.

5. Check if the issue is resolved.

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MCLogs:

http://download.mcafee.com/products/licensed/cust_support_patches/MCLOGs.exe

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Login as Administrator:

http://www.microsoft.com/windowsxp/using/setup/tips/advanced/adminaccount.mspx

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Version of Windows Vista:

http://windowshelp.microsoft.com/Windows/en-US/help/bc1adb60-9e03-46ab-9fcf-843151ff2d551033.mspx

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Rootkit detective:

http://download.nai.com/products/mcafee-avert/McafeeRootkitDetective.zip

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Cannot connect to Internet after installing/updating McAfee (AOL users only):

1. Click Start, Run, type cmd, and click OK.

Note: For Windows Vista, click Start, Search, type cmd, and double-click Command from the search results window.

2. In the command prompt window, type regsvr32 /u mclsp and press ENTER.

3. Close the command prompt window.

Uninstall and reinstall McAfee products.

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Spyware:

http://www.microsoft.com/windows/ie/community/columns/bugbusting.mspx

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Bots User agent:

http://www.user-agents.org/index.shtml?

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SiteAdvisor for Mozilla FireFox:

http://www.siteadvisor.com/download/ff_preinstall.html

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McAfee Avert Labs blog:

http://www.avertlabs.com/research/blog/index.php/2007/02/

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What operating systems does McAfee support?

http://service.mcafee.com/FAQDocument.aspx?id=100&lc=1033

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'Application Configuration Module Error'

http://service.mcafee.com/FAQDocument.aspx?id=107136&lc=1033

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World Clock:

http://www.timeanddate.com/worldclock/converter.html

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PDA / Active Sync cannot connect to Internet:

1. Open the ActiveSync console on your PC.

2. Go to Tools -> Options.

3. Click the Rules tab. Make sure The Internet is selected in the Pass Through field.

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Network connection fails after updating:

http://service.mcafee.com/FAQDocument.aspx?id=107092&lc=1033

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An 'Internal error' is displayed when a computer is restarted while Privacy Service is running

http://service.mcafee.com/FAQDocument.aspx?id=307094&lc=1033

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'invalid operating system' or 'product not compatible with operating system' error message:

http://service.mcafee.com/FAQDocument.aspx?id=106854&lc=1033

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Text translation:

http://babelfish.altavista.com/

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How to check a process:

http://www.auditmypc.com/process/(process name eg: mcagent.exe without the .exe or .dll).asp

mcvsescn.exe (McAfee Email Scanner)

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How to check a .exe/dll file:

http://www.what-is-exe.com/

http://www.what-is-exe.com/filenames/dotnetfx-exe.html

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Outlook timed out:

1. Start Outlook.

2. On the Tools menu, click E-mail Accounts.

3. Click View or change existing e-mail accounts, and then click Next.

4. Click your POP3 account, and then click Change.

5. Click More Settings.

6. Click the Advanced tab.

7. Gradually increase the server timeout setting until the issue is resolved.

8. Click Apply and then OK.

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Outlook Express timed out:

1. Start Outlook Express.

2. On the Tools menu, click Accounts.

3. Click the Mail tab.

4. Click your POP3 account, and then click Properties.

5. Click the Advanced tab.

6. Gradually increase the server time-out setting until the problem is resolved.

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An error has occurred while installing' / installation issues:

http://service.mcafee.com/FAQDocument.aspx?id=101481&lc=1033

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Update or Reinstall Windows Script:

http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en

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Repair Outlook folders using the Inbox Repair Tool:

http://www.emailaddressmanager.com/outlook/repair.html

http://office.microsoft.com/en-us/outlook/HA010549331033.aspx

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Recipient address:

1. Open Outlook and click on Tools tab.

2. Click on Options and then click on " Mail Format " tab.

3. Select " Microsoft Outlook Rich Text " format

4. Click OK button.

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1. Open Outlook Express

2. Click on Tools -> Options.

3. Click on "Send" tab

4. Put a check mark in the box beside "Reply to messages using the format in which they were sent"

5. Click Apply and then click OK.

http://www.hssd.k12.sd.us/Technology/Outlook/tools.htm

http://office.microsoft.com/en-us/outlook/HA010549231033.aspx

http://support.microsoft.com/kb/823917/en-us?spid=2520&sid=1364

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Detect and repair Outlook:

http://support.gateway.com/s/tutorials/Tu_842071.shtml

For Office 2007, perform these steps:

Click Start, point to All Programs, point to Microsoft Office, point to Microsoft Office Tools, and then click Microsoft Office Diagnostics.

http://office.microsoft.com/en-us/outlook/HA101003841033.aspx

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TCP/IP Vista:

http://support.gateway.com/s/Checklists/BPC/ck2007022632.shtml

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Please log in to the GoToAssist Management Center to change the password:

https://broker.gotoassist.com/manager/users.tmpl

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Active Sync/Synchronization (Legacy):

http://www.microsoft.com/windowsmobile/help/activesync/mcafee.mspx

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ActiveSync 4.5:

http://www.microsoft.com/windowsmobile/activesync/activesync45.mspx (Download)

http://www.microsoft.com/windowsmobile/help/activesync/default.mspx (Issues)

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Outlook Express mail recovery tools:

http://www.oemailrecovery.com/downloads/setup.exe

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recent Email issues:

http://download.mcafee.com/products/licensed/cust_support_patches/Eml1005_1.exe

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CRM OnDemand link:

https://secure-ausomxbha.crmondemand.com/OnDemand/user/Homepage?j_home=Y

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How Can I Test VirusScan?

http://service.mcafee.com/FAQDocument.aspx?id=106744&lc=1033

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How do I remove Norton AntiVirus or Norton Internet Security?

http://service.mcafee.com/FAQDocument.aspx?id=107023&lc=1033

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Update Perpetual products:

1. Go to http://us.mcafee.com

2. Click "My Account" at the top right corner of the webpage.

3. Click "Yes" if any security warnings appear

4. Enter your registered email address and password if prompted

5. Click login

After you log in to your McAfee account, please perform the following steps:

1. Right click the M icon at the right bottom corner of your computer screen near the system time.

2. Click Updates

3. Wait while McAfee retrieves the updates for your software

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Download/Reinstall:

Login to your online McAfee account by visiting the following weblink:

http://au.mcafee.com

1. Click My Account. If prompted, enter your registered email address and password. Click Log In. Click the blue down arrow button in the 'Update/Download' column. After reviewing the McAfee.com User License Agreement, click "I Agree" to continue.

2. Click Download to download the Download Manager. (Your Web browser will prompt you to either run or save the file.)

3. To run the Download Manager now, click Open. If necessary, accept any security warnings that might appear.

4. In the Download Manager, select the programs you want to download and click Download(if you have "Customize" option available)

5. Follow on screen prompts. After your McAfee programs are successfully installed, you will see the McAfee Security Center icon in your system tray.

6. Restart the computer for the installation to complete.

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Spybot:

http://www.spybotupdates.com/files/spybotsd15.exe

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Java download:

http://javadl.sun.com/webapps/download/AutoDL?BundleId=12797

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To turn on Windows Security Center/ Firewall:

1. Click Start and click Run. In the Open box, type gpedit.msc.

2. In the Group Policy dialog box, under Computer Configuration, double-click Administrative Templates.

3. Double-click Windows Components and then click Security Center.

4. In the Security Center pane, double-click Turn on Security Center (Domain PCs only).

5. On the Turn on Security Center (Domain PCs only) Properties dialog, on the Setting tab, select Enabled and click OK.

6. Restart your computer.

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Hacking websites:

http://sectools.org/crackers.html

http://sectools.org/sniffers.html

http://sectools.org/

http://insecure.org/nmap/

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Wireless issue:

1. Connect to the wireless router with a network cable.

2. Open McAfee Wireless Home Network Security

3. Click Options

4. Click Repair Security Settings under the Tools menu.

If the issue still persists, then perform the following steps:

1. Reset the wireless router/AP to factory defaults.

2. Connect in the clear (without encryption).

3. Open McAfee Wireless Home Network Security

4. Click Options

5. Click Repair Security Settings under the Tools menu.

http://service.mcafee.com/FAQDocument.aspx?id=106659&lc=1033

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