Disk Cleanup in Windows XP:
1. Click Start- Run
2. Type cleanmgr
3. Click OK
4. Select C: drive and click OK.
5. Select all check boxes except " Setup Log Files " and " Compressed Old Files "
6. Click OK.
7. On the next pop up box, click " Yes "
--------------------------------------------------------
Disk Cleanup in Vista:
1. Click Start -> Search
2. Type cleanmgr
3. Press the Enter key.
4. Select "Files from all users on this computer"
5. Click on " Continue" button.
6. Select the C: drive
7. Put a check beside all options except " Setup Log Files "
8. Click Ok.
9. On the next pop up box, click " Delete Files "
--------------------------------------------------------
Am I update:
http://service.mcafee.com/FAQDocument.aspx?id=5352&lc=1033
http://amiuptodate.mcafee.com/vsc/Intro.asp
--------------------------------------------------------
Dell Customer Support
1-800-999-3355
Dell Technical Support
1-800-269-6990
--------------------------------------------------------
Disclaimer:
NOTE: The website is not owned by McAfee and McAfee is not responsible for the contents of the web site. We are providing this weblink for your convenience.
--------------------------------------------------------
Expiry Messages:
Please perform the following steps to check System Date and Time Properties:
1. Double-click on the Time in the bottom, right side of the desktop screen.
2. Verify the date and time are correct.
3. If they are incorrect, change them to the correct settings.
4. Attempt to log into your account again.
After this, perform the following steps to verify you are logged in correctly
1. Go to http://us.mcafee.com
2. Click Log Off (if already logged in)
3. Click Log In
4. If an email address automatically appears in the 'Email Address' field, delete it.
5. Enter your registered email address and password
6. Click Log In
7. Once logged in, click the blue button in the 'Update/Download' column to update or install your service.
After the above process has been done, please follow the steps below to manually update the software and trigger the automatic updating process:
1. Right click the M icon on your desktop
2. Click Updates
3. Click Check Now
4. This will enable you to retrieve the updates for your software
5. Ensure that the system clock is updated
http://service.mcafee.com/FAQDocument.aspx?id=5312&lc=1033
http://service.mcafee.com/FAQDocument.aspx?id=95&lc=1033
--------------------------------------------------------
Unable to receive mails, " error 127.0.0.1"
1) Ask version of spamkiller, if upgraded it will give this error
2) Ask him to check incoming server name in Outlook Express
a) Open Outlook Express
b) Click on" Tools"
c) Click on "Account"
d) Click on "Mail"
e) Select " POP 3"
f) Once POP3 is highlighted, click on "Properties ". This will open a new window.
g) In the new window, click on "Server"
h) Change the incoming mail server name to POP3 and outgoing mail server name to SMTP
Note: If you are not sure of the incoming mail server name and outgoing mail server name, please contact your Internet Service provider for the information
i) Fill in the account name and click on OK
This will change the incoming server settings to POP3.
--------------------------------------------------------
Virus Removal:
http://www.pchell.com/support/onlythebest.shtml
--------------------------------------------------------
Cannot register:
http://service.mcafee.com/FAQDocument.aspx?id=5539&lc=1033
--------------------------------------------------------
How do I find out which email address I used to register?
http://service.mcafee.com/FAQDocument.aspx?id=5218&lc=1033
--------------------------------------------------------
Installing McAfee on a different computer:
http://service.mcafee.com/FAQDocument.aspx?id=66&lc=1033
--------------------------------------------------------
No blue download arrow:
http://service.mcafee.com/FAQDocument.aspx?id=5496&lc=1033
--------------------------------------------------------
No download button on My Account after renewing the license for Download-Only product:
http://service.mcafee.com/FAQDocument.aspx?id=5532&lc=1033
--------------------------------------------------------
Cannot login to McAfee account:
http://service.mcafee.com/FAQDocument.aspx?id=5209&lc=1033
--------------------------------------------------------
Not fully protected:
http://service.mcafee.com/FAQDocument.aspx?id=5531&lc=1033
--------------------------------------------------------
Disable Windows Vista Firewall:
1. Click Start and click Control Panel.
2. Click Security and then select Windows Firewall.
3. Click Change Settings.
4. From the window that appears, click the Advanced tab.
5. Remove the check beside the connection that you want to disable the Windows Firewall for.
6. Click OK.
--------------------------------------------------------
Unable to update:
1. Click Start, Run, Type services.msc and press Enter.
2. Double-click McAfee Update Manager.
3. Click Logon.
4. Ensure Allow service to interact with desktop is checked.
5. Close Services.
---
1. Before you begin backup the registry.
2. Click Start, Run, Type regedit and press Enter.
3. Navigate to \HKEY_LOCAL_MACHINE\Software\McAfee\MSC\Update.
4. Right-click Downloads and select Delete.
5. Click Yes in the confirmation dialog box.
6. Click Update.
Note: Ensure that you do not delete HKEY_LOCAL_MACHINE\Software\McAfee\MSC\Update only delete the values.
7. Right-click UpdateQueue and select Delete.
8. Click Yes in the confirmation dialog box.
9. Right-click PendingQueue and select Delete.
10. Click Yes in the confirmation dialog box.
11. Right-click DownloadId and select Delete.
12. Click Yes in the confirmation dialog box.
13. Right-click InstallId and select Delete.
14. Click Yes in the confirmation dialog box.
15. Close the registry editor.
---
1. In the Windows browser navigate to: C:\Documents and Settings\All Users\Application Data\McAfee\MSC.
2. Right-click the Update folder and select Delete.
3. Restart the computer.
http://service.mcafee.com/FAQDocument.aspx?id=106943&lc=1033
--------------------------------------------------------
Updates not complete:
http://service.mcafee.com/FAQDocument.aspx?id=106937&lc=1033
--------------------------------------------------------
Installation fails to complete (new products):
http://service.mcafee.com/FAQDocument.aspx?id=106960&lc=1033
http://service.mcafee.com/FAQDocument.aspx?id=101481&lc=1033
--------------------------------------------------------
Update error:
http://service.mcafee.com/FAQDocument.aspx?id=106976&lc=1033
--------------------------------------------------------
Configure Thunderbird:
1. Open Thunderbird and select the Tools menu. Click the Account Settings tab
2. From the new window select the Add Account button, then E-mail account and click Next.
3. Enter your name as you would like it to appear in the From: field of all outgoing mail and the email address which the others will use to send email messages to you. Click Next.
4. Set the incoming server to be of type POP. Address is yourdomain.com (This is an example. You can get the exact address from your ISP)
5. Click Next and type in the username. Please use the full e-mail account name. Example: you@yourdomain.com
6. After clicking the Next button, please type in the name of the e-mail account as it will appear on your PC. Click Next, and then the Finish button.
7. Click the Outgoing Server(SMTP) in the left pane. Use yourdomain.com as Server name (This is an example. You can get the exact server name from your ISP) set the port to be 25.
Then, check Username and password and enter the full e-mail address as username. Select No in the Use secure connection section.
8. Click OK and check if the issue is resolved.
http://www.siteground.com/tutorials/email/mozilla_thunderbird.htm
--------------------------------------------------------
Configure Windows Mail:
1. Open Windows Mail, and from the Tools menu select Accounts.
2. Click the Add button.
3. Now, select Email Account and click Next.
4. Type in your Display Name: this is the name that your recipients will see in the "From" field of e-mails that you send. Click Next.
5. Enter your complete email address and click Next. Please make sure to replace "yourdomain.com" with your actual domain name.
6. Select POP3 as Incoming e-mail server type.
7. Enter your complete email address in the E-mail username text field and your email account password in the Password text field.
8. Click Next and then - Finish.
9. Now, select your e-mail account from the list on the left and click on Properties.
10. Next, select the Advanced tab. Set the Outgoing mail (SMTP) port to 465 and check the box next to This server requires a secure connection (SSL).
11. Click Apply.
12. Finally, click OK and then - Close.
Web site link:
http://www.apluskb.com/scripts/How_do_I_configure_Windows_answer3578.html
--------------------------------------------------------
Configure Outlook express:
1. In Outlook Express, go to the Tools menu. Click on Accounts.
2. A box will appear. Click Add and select Mail.
3. Enter your name as you want it to appear on your emails and click Next.
4. Put in your email address, which consists of a user you set up in webmail and @yourdomain.xyz, and then click Next.
5. Server type is POP3 and incoming and outgoing mail servers are mail.yourdomain.xyz (where yourdomain.xyz is your domain name and extension such as .com). Click on Next.
6. Next, enter your email address for the Account Name. Enter the password you set for this account. Note: Do NOT check the box "Log on using Secure Password Authentication".
7. Click Next and then click Finish. After you click Finish, you should see the following window. If not, go to the Tools menu, and click on Accounts. After clicking Accounts the window will appear. In this window, click on your domain until it is highlighted, then click on Properties.
8. When the next screen appears, click on the Servers tab. Under Outgoing Mail Server, check the box next to My server requires authentication. Click Okay. Note: You MUST do this step so you can send mail from your domain.
9. Now, you're ready to send and receive mail. To set up multiple accounts, follow these steps again.
Web site link:
http://www.hostmysite.com/support/email/outlook/
--------------------------------------------------------
SpamKiller:
http://service.mcafee.com/FAQDocument.aspx?id=106634&lc=1033 (emails shows in Accepted E-mail tab but the messages do not appear in Inbox)
http://service.mcafee.com/FAQDocument.aspx?id=106639&lc=1033 (backup and recover emails)
http://service.mcafee.com/FAQDocument.aspx?id=101485&lc=1033 (manually rescue a message)
--------------------------------------------------------
Verify account settings in SpamKiller:
http://service.mcafee.com/FAQDocument.aspx?id=101261&lc=1033
--------------------------------------------------------
SpamKiller backup Tool:
Windows XP and 2000 Pro:
http://download.mcafee.com/products/licensed/cust_support_patches/XP2K_MskBkup.bat
Windows 98 and ME:
http://download.mcafee.com/products/licensed/cust_support_patches/9x_MskBkup.bat
1. Download and Save the file to your Desktop.
2. Double-click the file to run it.
3. Write down the location of the backed up files.
--------------------------------------------------------
SpamKiller/AntiSpam causes delays in opening Outlook Express or Windows Mail when scanning:
http://service.mcafee.com/FAQDocument.aspx?id=107111&lc=1033
--------------------------------------------------------
SpamKiller causes delays in opening Outlook Express when scanning (Legacy):
http://service.mcafee.com/FAQDocument.aspx?id=106647&lc=1033
--------------------------------------------------------
SpamKiller is installed but I cannot set up my email account:
http://service.mcafee.com/FAQDocument.aspx?id=101187&lc=1033
--------------------------------------------------------
Disable SpamKiller antiphising filter:
http://service.mcafee.com/FAQDocument.aspx?id=106684&lc=1033
--------------------------------------------------------
Disable automatic deletion of Spam (Legacy):
1. Open SpamKiller.
2. Click the Settings button (or press Alt+T) to open the Settings dialog box.
3. Click the Messages tab.
4. Verify that there is a check next to Delete automatically after.
5. Change the number of days each copy is kept, from 1-365.
6. Click in the box beside "Save a copy of killed messages" (or press Alt+V) and click OK
--------------------------------------------------------
Marking an email as Spam does not ensure that similar messages are tagged :
http://service.mcafee.com/FAQDocument.aspx?id=307153&lc=1033
http://service.mcafee.com/FAQDocument.aspx?id=107100&lc=1033
--------------------------------------------------------
Configure Outlook Express with SpamKiller (Legacy):
http://service.mcafee.com/FAQDocument.aspx?id=101484&lc=1033
--------------------------------------------------------
Windows Vista issues with McAfee (McAfee products will not install):
http://download.mcafee.com/products/licensed/misp/english/version_1.2/sticker_update_1_2.exe
http://download.mcafee.com/products/licensed/misp/english_au/version_1.2/sticker_update_1_2.exe
You must have retail CD in the PC´s CD drive before installation starts. Be sure to keep your McAfee product CD that was included in the box. You will need this CD for authentication to add the Vista-compatible upgrade.
http://service.mcafee.com/FAQDocument.aspx?id=107074&lc=1033
http://us.mcafee.com/en-us/landingpages/11216vista.asp?cid=28038
http://support.microsoft.com/kb/931362/
--------------------------------------------------------
Unregister a dll file:
regsvr32 /u SampleDLLName.dll
--------------------------------------------------------
Dos Scan:
http://service.mcafee.com/FAQDocument.aspx?id=101219&lc=1033
--------------------------------------------------------
Dos Scan in Vista:
http://service.mcafee.com/FAQDocument.aspx?id=307091&lc=1033
--------------------------------------------------------
Stinger:
http://vil.nai.com/vil/stinger/default.aspx
--------------------------------------------------------
Internet Connection Speedometer:
http://us.mcafee.com/root/speedometer/default.asp
--------------------------------------------------------
Black M icon:
http://service.mcafee.com/FAQDocument.aspx?id=101028&lc=1033 (Ist this step)
http://service.mcafee.com/FAQDocument.aspx?id=106759&lc=1033 (2nd step in case Ist one does not work)
--------------------------------------------------------
What do I do if I forgot my Parental Controls Administrator password?
1. Right-click the SecurityCenter M in the system tray (beside the clock).
2. Select Switch User
3. Note: The Switch User option is only available after creating at least one other user.
4. In the User Name list, select Administrator, and click Forgot Password
5. Enter the answer to the secret question you selected you created your Administrator account.
6. Click Submit.
7. Your forgotten Administrator password appears.
http://service.mcafee.com/FAQDocument.aspx?id=106900&lc=1033
--------------------------------------------------------
What do I do if I've Forgotten My Administrator Password to Access Privacy Service?
http://service.mcafee.com/FAQDocument.aspx?id=106613&lc=1033
--------------------------------------------------------
Privacy Service/Parental Controls issue (Windows Vista):
http://download.mcafee.com/products/licensed/cust_support_patches/mpsrsafx.exe
--------------------------------------------------------
How do I setup Parental Controls?
http://service.mcafee.com/FAQDocument.aspx?id=106901&lc=1033
--------------------------------------------------------
Cannot send/receive emails (VirusScan 11 or SpamKiller 8.0)
Make sure you are logged in with Administrator privileges on your computer.
1. Click on the link below and save the file to c:\McAfee folder
http://download.mcafee.com/molbin/virusscan/support/Eml0807_4.exe
2. Open Windows Explorer and run Eml0807_4.exe from c:\McAfee folder.
3. After the program runs, please confirm that following files are replaced correctly.
C:\Program Files\McAfee\VirusScan\mcvsshld.exe – New file version is 11.0.205.1
C:\Program Files\McAfee\VirusScan\EscnPlug.dll – New file version is 11.0.284.0
C:\Program Files\Common Files\McAfee\EmProxy\emproxy.exe - New file version is 11.0.170.1
4. Restart the computer.
To verify the file version:
1. Open windows explorer and browse to the folder.
2. Right click on the file name, select “Properties” to open file “Properties” dialog.
3. In the file “Properties” dialog, select the “Version” tab and verify the file version.
If you get an error message saying: reported error (0x800CCC0B) : 'Unknown Error 0x800CCC0B' , please refer this web link:
http://support.microsoft.com/kb/827349
Forum Link:
http://forums.mcafeehelp.com/viewtopic.php?t=86623&postdays=0&postorder=asc&start=0
--------------------------------------------------------
Cannot connect to Internet:
1. Uninstall all McAfee programs through "Add/Remove Programs" in Windows "Control Panel", incl. Security Center.
2. Use the MCPR tool from the following link:
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
This will remove all Mcafee remnants from your computer. (you must have Windows XP SP2 or W2K Pro SP4 or Vista to use this tool)
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\
4. After this, run this tool
http://www.iup.edu/house/resnet/winfix.shtm
NOTE: This website is not owned by McAfee and McAfee is not responsible for the contents of the web site.
5. Reboot and redownload/reinstall your McAfee products again from your Mcafee account.
Web link:
http://ts.mcafeehelp.com/faq3.asp?docid=71453
--------------------------------------------------------
Unable to download or update VirusScan:
http://service.mcafee.com/FAQDocument.aspx?id=101149&lc=1033
--------------------------------------------------------
Windows Vista Parental Control:
http://www.bleepingcomputer.com/tutorials/tutorial139.html
No comments:
Post a Comment