How do I Update if SecurityCenter Doesn't Detect an Internet Connection?
http://service.mcafee.com/FAQDocument.aspx?id=101240&lc=1033
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Accept all cookies:
1. Open McAfee Security Center.
2. Click on Configure in the bottom right corner.
3 Select Users.
4. Click on Advanced.
5. A new window will pop up, Parental Control
6. Select the option "Prompt user to accept cookies"
7. Accept all cookies.
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Accept All cookies from a web site:
1. Please open McAfee Security Center.
2. Select Parental Control from the main screen of the Security Center.
3. Click on Configure.
4. In Parental Control configuration, Click on Advanced.
5. Select cookies on the left pane, type the URL for which you would like to allow cookies.
6. CLick ADD.
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Cookie blocking (Legacy):
http://service.mcafee.com/FAQDocument.aspx?id=106627&lc=1033
http://service.mcafee.com/FAQDocument.aspx?id=101021&lc=1033
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Allow cookies(Legacy):
http://service.mcafee.com/FAQDocument.aspx?id=101013&lc=1033
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Block Websites (Legacy):
http://service.mcafee.com/FAQDocument.aspx?id=101016&lc=1033
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Block pop ups (Legacy):
http://service.mcafee.com/FAQDocument.aspx?id=101015&lc=1033
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Internet Time limit (Legacy):
http://service.mcafee.com/FAQDocument.aspx?id=101018&lc=1033
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Internet Time limit:
http://service.mcafee.com/FAQDocument.aspx?id=107088&lc=1033
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Web pages appear garbled/ not clear (Legacy):
http://download.mcafee.com/products/licensed/privacy_service/english/6.01/hotfix/gdjsfltr.dll
Download the fix to Desktop and then copy it to 'C:\\Program Files\\McAfee\\McAfee Privacy Service'.
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Cannot connect to Internet (Legacy):
Disable Firewall and download the following fix to Desktop:
http://download.mcafee.com/products/licensed/cust_support_patches/mpftray.zip
Then copy it to "C:\\program files\\mcafee.com\\personal firewall" and enable Firewall.
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Disable Firewall (Legacy):
1. Right-click the McAfee icon located in your systems tray.
2. Highlight Personal Firewall and click 'disable'.
Note: If personal firewall shows 'enable' it is already disabled.
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Change a User's Age Group in Privacy Service (Legacy):
http://service.mcafee.com/FAQDocument.aspx?id=101017&lc=1033
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Windows Crashes/ Blue screen error (Legacy):
Restart in Safe Mode and delete 'C:\\program files\\mcafee\\mcafee privacy service'
Then download the following patch and restart in Normal Mode:
http://download.mcafee.com/products/licensed/privacy_service/english/6.01/hotfix/CQ7632.exe
Reinstall McAfee Privacy Service from online McAfee account.
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Unable to login to a Website:
1. Open McAfee SecurityCenter - Parental Controls - Configure.
NOTE: There are normally two 'configure' options in the main screen of the Security Center. Select the one that is above 'View Details' not the one that is beside it.
2. Click on the Advanced button under 'Parental Controls are enabled'.
3. Check if you have any these sites listed in the blocked list. If it is listed, please remove it.
4. Then add the web site in the allowed list and cookies tab.
5. Now check for the issue, if not go to main page of Security Center and click on Configure beside 'View Details'.
6. Click on the Advanced button under the Users tab.
7. Select Parental Controls from the left hand and select to Accept All Cookies under Cookie Blocking section.
8. Click on Ok and now check for the issue.
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Cannot open websites:
1. Double Click on McAfee "M" icon to open McAfee Security Center.
2. Click Internet & Network.
3. Click Configure in the right pane.
4. Under "Web browsing protection is enabled", click Advanced.
5. On the Ad, Pop-up, & Web Bug Blocking pane, uncheck all the three options.
6. Click on Ok.
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Configure Internet Explorer's Security Settings (IE 6) :
1. Click Start - Run
2. Type inetcpl.cpl
3. Press Enter key
4. Click the General tab.
5. Click Settings in the 'Temporary Internet files' section.
(IE 7::: Click on the 'Settings' button under Browsing history section)
6. The Settings window appears. Under 'check for newer versions of stored pages', select Automatically.
7. Click OK.
8. Click on the Security tab.
9. Click on the Internet Web content zone.
(IE 7::: Click on the Internet icon under 'Select a zone to view or change security settings')
10. Click Default Level.
11. Click Apply.
12. Click on the Programs tab.
13. Select Internet Explorer should check to see whether it is the default browser.
14. If available, click Apply.
15. Click on the Advanced tab.
16. Click Restore defaults.
(IE 7::: Click Restore advanced settings)
17. Click Apply.
18. Click OK.
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Allow Traffic on Port 443:
1. Right-click the M icon and open Security Center.
2. Click on Internet and Network.
3. Click Configure in the right pane.
4. Under "Firewall protection is enabled", click Advanced.
5. Click the System Services tab.
6. Checkmark Secure Web Server (HTTPS) Port 443.
7. Click OK.
Close the Security window.
Web link (Legacy):
http://service.mcafee.com/FAQDocument.aspx?id=101229&lc=1033
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Send Spam Mail into INBOX
1. Select Email and IM in the Security Center.
2. Click on configure.
3. Select Spam Protection is enabled.
4. CLick on Advanced.
5. A new window will open
In the left pane Select Processing.
6. Check mark the options that you would like to do.
Check Mark as Spam and move to the Spamkiller folder.
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Unable to recieve email port 110
1. Click on Internet and Network.
2. Click "configure" on the right pane.
3. Select Firewall Protection is enabled.
4. Click on Advanced.
5. Left side you will find System services, please click on it.
6. Please select Mail Server (POP3) Port 110.
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Register McAfee:
http://software.mcafee.com/us/support/cust_care/reg_intro.asp
http://cs.mcafeehelp.com/faq3.asp?docid=28595
http://us.mcafee.com/root/register.asp
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McAfee Version:
http://cs.mcafeehelp.com/faq3.asp?docid=29435
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Redirect /Contact customer service:
You can contact our Customer Service by referring the following weblink:
http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=CS&pt=1&st=CHAT
As this is the Technical Support department of McAfee, we can handle any technical queries related to your McAfee software. However we are unable to answer customer service related issues. For this, you need to contact our Customer Service Department. You can contact them by visiting http://service.mcafee.com and clicking on Customer Service.
Please be advised that as much as I want to provide you with further assistance, I am not trained to handle customer service issues such as the one you have presented. Thus, it is appropriate that you contact our customer service Team as they are the people who can best assist you with the issue at hand. The best way for us to help you is to provide you the options to contact our customer service team.
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Update account information:
http://service.mcafee.com/FAQDocument.aspx?id=5216&lc=1033
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How to update (Legacy):
http://service.mcafee.com/FAQDocument.aspx?id=5469&lc=1033
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How to Update (7.2):
http://service.mcafee.com/FAQDocument.aspx?id=5520&lc=1033
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Contact Virus Removal Support:
To resolve any virus, spyware, adware, trojan issue, you can contact our specialized Virus Removal Support. They are experts in removing any security threats (virus, spyware, adware, trojan) from your computer. You can contact them by referring this web link:
http://ts.mcafeehelp.com/vrContactOptions.asp
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Restore Firewall:
To reset the Firewall:
1. Open SecurityCenter and click on "Restore Firewall Defaults" in the left hand side.
2. Click on Restore Defaults button which now appears in the right hand pane.
3. Click on Yes to reset the Firewall.
http://service.mcafee.com/FAQDocument.aspx?id=106670&lc=1033
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Firewall issue (printer not shared, computers not detected in a network):
Open SecurityCenter Internet and Network Configure. Click on Advanced button under Firewall is enabled tab. Select System Services from the left and check the checkbox before "Windows File Sharing NETBIOS Ports" Click on Apply.
Now select Trusted and Banned IPs from the left and make sure that the IP addresses of your router and other computers are added in the Trusted list there. Perform these steps on all the computer and then check for the issue.
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No services listed in 'My account':
http://ts.mcafeehelp.com/faq3.asp?docid=353959
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Install from Comcast:
https://us.mcafee.com/root/login.asp?affid=108
Install from Dell:
http://service.mcafee.com/FAQDocument.aspx?id=107066&lc=1033
https://us.mcafee.com/root/login.asp?affid=105
Install from MSN:
https://us.mcafee.com/root/login.asp?affid=420
Install from Gateway:
https://us.mcafee.com/root/login.asp?affid=370
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Windows Vista FAQs n tips:
http://www.petri.co.il/vista_tips.htm
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Privacy Service prompting for passwords / Stop Privacy Service From Asking to Log in if I'm the Only User :
1. Right-click the McAfee icon by your system clock.
2. Click Privacy Service.
3. Click Manage Users.
4. Click to highlight Administrator.
5. Click Edit.
6. Click the User Info tab.
7. Check the box next to Make this user the Startup User.
8. Click Apply.
A Confirmation window will appear. Click OK.
9. Click OK.
10. Close the Privacy Service window.
http://service.mcafee.com/FAQDocument.aspx?id=101154&lc=1033
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Cannot compose Yahoo! mail or click links inside Outlook Express email ( Privacy Service legacy):
http://service.mcafee.com/FAQDocument.aspx?id=101517&lc=1033
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Add new users to Privacy Service (Legacy):
http://service.mcafee.com/FAQDocument.aspx?id=101011&lc=1033
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Hosts file:
1. Click Start then Run.
2. In the Run field, type " notepad %WINDIR%\system32\drivers\etc\hosts " then click OK.
This will open the 'hosts' file in Notepad
3. Remove all lines referencing McAfee websites, or Network Associates International (NAI) websites.
Examples of such lines are:
69.299.33.21 bin.mcafee.com
120.30.243.19 nai.com
Note: You can ignore all lines that start with the # symbol.
4. Click "File" then click "Save". After that close Notepad.
http://service.mcafee.com/FAQDocument.aspx?id=106636&lc=1033
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Winsock:
http://support.microsoft.com/kb/811259
http://files.snapfiles.com/localdl834/WinsockxpFix.exe
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Unable to download MCPR or any other McAfee products:
1. Open Internet Explorer, then pulldown tools and select "Internet Options".
2. Goto the Advanced tab and find the "Security" section.
3. Uncheck the box beside "Check for server certificate revocation".
4. Click Ok and close Internet Explorer.
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Dell issues:
http://search.dell.com/results.aspx?k=mcafee&ira=False&s=dhs&ec=&l=en&cat=sup&cs=19&c=us
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How do I configure my Internet browser
http://service.mcafee.com/FAQDocument.aspx?id=101062&lc=1033
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Security Center Manual:
http://download.mcafee.com/products/manuals/en-us/vsp_userguide_2007.pdf
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Can't Access Secure Websites (https) After Installing Personal Firewall/Plus (Legacy):
http://service.mcafee.com/FAQDocument.aspx?id=101229&lc=1033
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IE 7 slow:
http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu
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I just completed my order. How do I download and install my products? (Fresh Installation):
http://service.mcafee.com/FAQDocument.aspx?id=5499&lc=1033
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What product to select?
http://us.mcafee.com/root/prod_recommender/default.asp
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