Welcome to McAfee Help

Start with McAfee Help to get the assistance you need when solving problems as you work in SecurityCenter. It's the best and quickest way to find detailed information about your security suite, whether you simply want to discover the best way to use your McAfee programs or if you need to learn how to troubleshoot a problem. Make sure you have the most recent help by downloading the updated user guides from the McAfee Web site. For more information, see Support and Downloads.

If you can't solve your problems by consulting the help, try running McAfee Virtual Technician. Like a personal, technical support representative, Virtual Technician collects information about your SecurityCenter programs so that it can resolve your computer's protection problems for you or give you advice about how to proceed on your own. When problems persist, Virtual Technician can also put you in contact with a McAfee technical support representative, along with the information it collected from your computer.

McAfee Total Protection

McAfee Total Protection provides comprehensive, proactive 12-in-1 security that guards what you value and with McAfee SiteAdvisor Plus, actively shields your PC from interaction with dangerous Web sites. Continuously and automatically updating, McAfee service helps prevent online hacker attacks with the latest protection. Also, it features a back-up and restore capability for computer crashes and environmental mishaps.

McAfee Total Protection includes multi-user Parental Controls, protection from identity theft, spam, and scams. With McAfee's security service you always have the latest enhancements and threat updates that block viruses and spyware. Also, it includes a firewall to deter hacking.

McAfee Internet Security

McAfee Internet Security Suite with SiteAdvisor is a proactive 10-in-1 always-updating security bundle that protects what you value, your identity and your computer from viruses, spyware, e-mail and IM scams, hackers and online predators, and provides automated backup for important files. Surf the Web, shop, bank, e-mail, instant message, and download files with confidence. McAfee SiteAdvisor and Parental Controls help you and your family members avoid unsafe Web sites. McAfee's security service continuously and automatically delivers the most up-to-date features, enhancements, and threat data. Also, automated PC tune-ups remove unnecessary files for peak PC performance.

McAfee VirusScan Plus

McAfee VirusScan Plus offers proactive PC security to prevent malicious attacks, so you can protect what you value as well as surf, search, and download files online with confidence. McAfee SiteAdvisor's Web safety ratings, help you avoid unsafe Web sites. This service also provides security against multi-pronged attacks by combining anti-virus, anti-spyware and firewall technologies. McAfee's security service continuously delivers the latest software so your protection is never out-of-date. You can now easily add and manage security for multiple PCs in your home. Moreover, improved performance allows it to protect, without disturbing you.

McAfee VirusScan

Using McAfee Virtual Technician

Like a personal, technical support representative, Virtual Technician collects information about your SecurityCenter programs so that it can help resolve your computer's protection problems. When you run Virtual Technician, it checks to make sure your SecurityCenter programs are working correctly. If it discovers problems, Virtual Technician offers to fix them for you or provides you with more detailed information about them. When finished, Virtual Technician displays the results of its analysis and allows you to seek additional technical support from McAfee, if necessary.

To maintain the security and integrity of your computer and files, Virtual Technician does not collect personal, identifiable information.

Note: For more information about Virtual Technician, click the Help icon in Virtual Technician.

Open McAfee Virtual Technician

Virtual Technician collects information about your SecurityCenter programs so that it can help resolve your protection problems. To safeguard your privacy, this information does not include personal, identifiable information.

1. Under Common Tasks, click McAfee Virtual Technician.
2. Follow the on-screen instructions to download and run Virtual Technician.

VirusScan with SiteAdvisor offers advanced detection and protection services to optimize your computer's defense against the latest security threats, including viruses, Trojans, tracking cookies, spyware, adware, and other potentially unwanted programs. With VirusScan, protection extends beyond the files and folders on your desktop or laptop, targeting threats from different points of entry-including e-mail, instant messages, and the Web. With McAfee SiteAdvisor, Web safety ratings help you avoid unsafe Web sites.