To resolve this issue, please perform the following steps:
STEP 1: Delete User temporary files and folders.
1. Click Start- Run
2. Type %temp%
3. Click OK
4. Select all the files and press the Delete key.
STEP 2: Delete system temporary files and folders
1. Click Start- Run
2. Type temp
3. Click OK
4. Select all the files and press the Delete key.
STEP 3: Delete recently accessed files and folders shortcut
1. Click Start- Run
2. Type recent
3. Click OK
4. Select all the files and press the Delete key.
STEP 4: Delete recently accessed programs and applications shortcut
1. Click Start- Run
2. Type prefetch
3. Click OK
4. Select all the files and press the Delete key.
STEP 5: Run the Disk Cleanup utility to automatically clean unnecessary files
1. Click Start- Run
2. Type cleanmgr
3. Click OK
4. Select C: drive and click OK.
5. Select all check boxes except " Setup Log Files "
6. Click OK.
7. On the next pop up box, click " Yes "
STEP 6: Repair Internet Explorer
If you are using Internet Explorer 6.0, please run the following fix:
http://download.mcafee.com/products/licensed/cust_support_patches/IERegFix.bat
If you are using Internet Explorer 7.0, please run the following fix:
http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu
NOTE: Please copy and paste the whole URL (http:// to .msu) in the address bar of the Internet Explorer and press Enter key incase clicking on the above URL does not open the download box.
STEP 7: Perform Windows update
1. Open Internet Explorer and type the following in the address bar and press the Enter key
http://windowsupdate.microsoft.com
2. Your computer will connect to Internet and try to update Windows automatically.
STEP 8: Run the MVT to check if McAfee products are working properly.
1. Download the McAfee Virtual Technician from this weblink:
https://us.mcafee.com/root/mvtapp.exe
2. If you receive a "File download security warning", click Yes.
3. Click Open to launch McAfee Virtual Technician.
Note: On some browsers, you must click Run.
4. Restart your computer after the installation is complete
STEP 9: Update McAfee products
1. Open McAfee Security Center and click on "Updates" button.
2. This will update your McAfee products.
STEP 10: Scan your computer for virus/trojans/spyware
1. Visit the following weblink:
https://us.mcafee.com/root/mfs/default.asp
2. Click "Yes" two times on any security warning pop up.
3. Click on the " Scan Now " button.
STEP 11: Uninstall and reinstall McAfee software
http://service.mcafee.com/FAQDocument.aspx?id=307114&lc=1033
Performing the above steps should resolve the issue.
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