Customer and Technical Support
SecurityCenter reports critical and non-critical protection problems as soon as it detects them. Critical protection problems require immediate action and compromise your protection status (changing the color to red). Non-critical protection problems do not require immediate action and may or may not compromise your protection status (depending on the type of problem). To achieve a green protection status, you must fix all critical problems and either fix or ignore all non-critical problems. If you need help diagnosing your protection problems, you can run McAfee Virtual Technician. For more information about McAfee Virtual Technician, see the McAfee Virtual Technician help.
If you purchased your security software from a partner or provider other than McAfee, open a Web browser, and go to www.mcafeehelp.com. Then, under Partner Links, select your partner or provider to access McAfee Virtual Technician.
To install and run Virtual Technician, you must log in to your computer as a Windows Administrator. If you don't, Virtual Technician may not be able to resolve your issues. For information about logging in as a Windows Administrator, see the Windows Help. In Windows Vista™, you are prompted when you run Virtual Technician. When this happens, click Accept. The Virtual Technician does not work with Mozilla® Firefox.
| In this chapter Using McAfee Virtual Technician Like a personal, technical support representative, Virtual Technician collects information about your SecurityCenter programs so that it can help resolve your computer's protection problems. When you run Virtual Technician, it checks to make sure your SecurityCenter programs are working correctly. If it discovers problems, Virtual Technician offers to fix them for you or provides you with more detailed information about them. When finished, Virtual Technician displays the results of its analysis and allows you to seek additional technical support from McAfee, if necessary. To maintain the security and integrity of your computer and files, Virtual Technician does not collect personal, identifiable information. For more information about Virtual Technician, click the Help icon in Virtual Technician.
Launch Virtual Technician Virtual Technician collects information about your SecurityCenter programs so that it can help resolve your protection problems. To safeguard your privacy, this information does not include personal, identifiable information. - Under Common Tasks, click McAfee Virtual Technician.
- Follow the on-screen instructions to download and run Virtual Technician.
Support and Downloads Consult the following tables for the McAfee Support and Download sites in your country, including User Guides. Support and Downloads McAfee Total Protection User Guides McAfee Internet Security User Guides McAfee VirusScan Plus User Guides McAfee VirusScan User Guides Internet Security Threats Consult the following table for the McAfee Threat Center and Virus Information sites in your country. Consult the following table for the HackerWatch sites in your country. |
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