Tools to delete McAfee point products (only for Legacy products)

VirusScan removal tool:

http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe

Privacy Service:

http://download.mcafee.com/products/licensed/cust_support_patches/mpscleanuptool.exe

SpamKiller:

http://download.mcafee.com/products/licensed/cust_support_patches/MSKCleanupTool.exe

Firewall:

http://download.mcafee.com/products/licensed/cust_support_patches/mpfcleanuptool.exe

QuickClean (Only version 6):

http://download.mcafee.com/products/licensed/cust_support_patches/qcl6_XP.reg

AntiSpyware:

http://download.mcafee.com/products/licensed/cust_support_patches/mascleanuptool.exe

Tools to delete McAfee Security Center and new products:

MCPR

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

MCPR2

https://us.mcafee.com/root/MCPR2.exe

System slow

To resolve this issue, please perform the following steps:

STEP 1: Delete User temporary files and folders.

1. Click Start- Run

2. Type %temp%

3. Click OK

4. Select all the files and press the Delete key.

STEP 2: Delete system temporary files and folders

1. Click Start- Run

2. Type temp

3. Click OK

4. Select all the files and press the Delete key.

STEP 3: Delete recently accessed files and folders shortcut

1. Click Start- Run

2. Type recent

3. Click OK

4. Select all the files and press the Delete key.

STEP 4: Delete recently accessed programs and applications shortcut

1. Click Start- Run

2. Type prefetch

3. Click OK

4. Select all the files and press the Delete key.

STEP 5: Run the Disk Cleanup utility to automatically clean unnecessary files

1. Click Start- Run

2. Type cleanmgr

3. Click OK

4. Select C: drive and click OK.

5. Select all check boxes except " Setup Log Files "

6. Click OK.

7. On the next pop up box, click " Yes "

STEP 6: Repair Internet Explorer

If you are using Internet Explorer 6.0, please run the following fix:

http://download.mcafee.com/products/licensed/cust_support_patches/IERegFix.bat

If you are using Internet Explorer 7.0, please run the following fix:

http://download.microsoft.com/download/2/1/0/21003a05-37c2-4f3a-acb8-22fc57b77648/Windows6.0-KB928089-x86.msu

NOTE: Please copy and paste the whole URL (http:// to .msu) in the address bar of the Internet Explorer and press Enter key incase clicking on the above URL does not open the download box.

STEP 7: Perform Windows update

1. Open Internet Explorer and type the following in the address bar and press the Enter key

http://windowsupdate.microsoft.com

2. Your computer will connect to Internet and try to update Windows automatically.

STEP 8: Run the MVT to check if McAfee products are working properly.

1. Download the McAfee Virtual Technician from this weblink:

https://us.mcafee.com/root/mvtapp.exe

2. If you receive a "File download security warning", click Yes.

3. Click Open to launch McAfee Virtual Technician.

Note: On some browsers, you must click Run.

4. Restart your computer after the installation is complete

STEP 9: Update McAfee products

1. Open McAfee Security Center and click on "Updates" button.

2. This will update your McAfee products.

STEP 10: Scan your computer for virus/trojans/spyware

1. Visit the following weblink:

https://us.mcafee.com/root/mfs/default.asp

2. Click "Yes" two times on any security warning pop up.

3. Click on the " Scan Now " button.

STEP 11: Uninstall and reinstall McAfee software

http://service.mcafee.com/FAQDocument.aspx?id=307114&lc=1033

Performing the above steps should resolve the issue.

McAfee Reinstallation

Please open the following weblink:

http://au.mcafee.com ( APAC customers )

http://us.mcafee.com ( US customers )

https://us.mcafee.com/root/login.asp?affid=105 ( Dell Users )

https://us.mcafee.com/root/login.asp?affid=108 ( Comcast User )

https://us.mcafee.com/root/login.asp?affid=191 ( If above four links are not working )

https://us.mcafee.com/root/login.asp?ErrCode=PLEASE_LOGIN

( If CX is unable to download from all the above websites)

1. Click on "My Account" at the top right corner

2. Provide the email address and password you used to register your McAfee products.

3. Click the blue download arrow beside McAfee products listed.

4. On the next screen, scroll down the Licence Agreement page and click on " I Agree" button.

5. On the next page, click on " Download " button.

6. Save the "Download Manager" to the Desktop of your computer.

7. Double click on the "Download Manager" icon to start the installation.

8. Restart the computer after the installation is complete.

For additional information, please refer the following weblink:

http://service.mcafee.com/FAQDocument.aspx?id=307225&lc=1033

For McAfee Common issue.

Delete User temporary files and folders:

1. Click Start->Run

2. Type %temp%

3. Click OK

4. Select all the files and press the Delete key.

NOTE: For Windows Vista, hold down the key that has Windows logo on it and then press the "R" key once. This will open the Run box.

Delete System temporary files and folders:

1. Click Start->Run

2. Type temp

3. Click OK

4. Select all the files and press the Delete key.

NOTE: For Windows Vista, hold down the key that has Windows logo on it and then press the "R" key once. This will open the Run box.

Delete application shortcuts:

1. Click Start->Run

2. Type prefetch

3. Click OK

4. Select all the files and press the Delete key.

NOTE: For Windows Vista, hold down the key that has Windows logo on it and then press the "R" key once. This will open the Run box.

Delete personal files/folders shortcuts:

1. Click Start->Run

2. Type recent

3. Click OK

4. Select all the files and press the Delete key.

NOTE: For Windows Vista, hold down the key that has Windows logo on it and then press the "R" key once. This will open the Run box.

Delete cookies, browsing history and temporary internet files:

If you are using Internet Explorer 6.0, please refer the following steps:

1. Open Internet Explorer

2. Click on Tools tab

3. Click on Internet Options.

4. Click on " Delete Cookies" , " Delete Temporary Internet Files", and " Clear History"

5. Click Apply and then click OK.

If you are using Internet Explorer 7.0, please refer the following steps:

1. Open Internet Explorer

2. Click on Tools.

3. Click on Internet Options.

4. Click on the General tab. Under Browsing History section, click on 'Delete'

5. On the next screen, click on 'Delete All'

6. Click Yes on the next screen.

7. Click OK to close the Internet Options properties Window.

Delete unnecessary files:

If you are using Windows XP, please refer the following steps:

1. Click Start- Run

2. Type cleanmgr

3. Click OK

4. Select C: drive and click OK.

5. Select all check boxes except " Setup Log Files "

6. Click OK.

7. On the next pop up box, click " Yes "

If you are using Windows Vista, please refer the following steps:

1. Click Start -> Search

2. Type cleanmgr

3. Press the Enter key.

4. Select "Files from all users on this computer"

5. Click on " Continue" button.

6. Select the C: drive

7. Put a check beside all options except " Setup Log Files "

8. Click Ok.

9. On the next pop up box, click " Delete Files "

Perform Windows update by refering these steps:

1. Open Internet Explorer

2. Type the following in the address bar and press the Enter key:

http://windowsupdate.microsoft.com

This should start the automatic updates of Windows.

3. Restart the computer.

Dell Search option.

Dell tag search options:

1) Go to dell.com

2) Search with key word “warranty”

3) Click on “Warranty Information”

4) Click on “Warranty Status”

5) Click on “Change Service Tag”

6) Search on the “Original System Configuration” for McAfee/Security Centre

7) Once verified extend the McAfee subscription accordingly OR redirect to TS if the customer has registered the product

cannot download or update or redirected to porn websites

The issue you are having with McAfee products is due to a trojan/virus infection. In this case, I suggest you check your computer by performing an online scan from this weblink:

https://us.mcafee.com/root/mfs/default.asp

If any virus/trojan infection is detected, please perform the steps provided in the following weblink:

http://service.mcafee.com/FAQDocument.aspx?id=307223&lc=1033

If the issue still persists after performing the steps provided in the weblink, I suggest you contact our Virus Removal support.

As you can understand, this is the Technical Support department of McAfee. We can handle any technical queries related to your McAfee software. However we are not the right support technician for virus removal. To remove any virus, spyware, adware, trojan, you can contact our specialized Virus Removal Support. They are experts in removing any security threats (virus, spyware, adware, trojan) from your computer. You can contact them by visiting http://service.mcafee.com and selecting Virus Removal.

There are several reasons why a computer can get infected with malware. You can find the detailed information from this weblink:

http://service.mcafee.com/FAQDocument.aspx?id=5448&lc=1033

We need to follow the steps provided in the following weblink to prevent virus/spyware infection. There will be a possible malware damage if we do not follow any one of the suggestions provided in the weblink.

http://us.mcafee.com/virusInfo/default.asp?id=tips

NOTE: During Christmas, emails were sent by everyone and it is possible that any one of these emails may have the virus infected file. By opening the file/attachment, the computer was infected with virus, which is redirecting to third party websites when you try to update/download McAfee products and in some cases even blocking access to McAfee download websites.

McAfee will warn you if it will suspect the attachment, however if you go ahead and open the attachment/photos, McAfee cannot prevent the infected file from getting installed, as it will consider the malware to be trusted because it was opened by the user after warning.

I apologize for all the inconvenience and appreciate your cooperation and understanding.

Unable to download McAfee

Delete User temporary files and folders:

1. Click Start->Run

2. Type %temp%

3. Click OK

4. Select all the files and press the Delete key.

NOTE: For Windows Vista, hold down the key that has Windows logo on it and then press the "R" key once. This will open the Run box.

Delete System temporary files and folders:

1. Click Start->Run

2. Type temp

3. Click OK

4. Select all the files and press the Delete key.

NOTE: For Windows Vista, hold down the key that has Windows logo on it and then press the "R" key once. This will open the Run box.

Delete application shortcuts:

1. Click Start->Run

2. Type prefetch

3. Click OK

4. Select all the files and press the Delete key.

NOTE: For Windows Vista, hold down the key that has Windows logo on it and then press the "R" key once. This will open the Run box.

Delete personal files/folders shortcuts:

1. Click Start->Run

2. Type recent

3. Click OK

4. Select all the files and press the Delete key.

NOTE: For Windows Vista, hold down the key that has Windows logo on it and then press the "R" key once. This will open the Run box.

Delete cookies, browsing history and temporary internet files:

If you are using Internet Explorer 6.0, please refer the following steps:

1. Open Internet Explorer

2. Click on Tools tab

3. Click on Internet Options.

4. Click on " Delete Cookies" , " Delete Temporary Internet Files", and " Clear History"

5. Click Apply and then click OK.

If you are using Internet Explorer 7.0, please refer the following steps:

1. Open Internet Explorer

2. Click on Tools.

3. Click on Internet Options.

4. Click on the General tab. Under Browsing History section, click on 'Delete'

5. On the next screen, click on 'Delete All'

6. Click Yes on the next screen.

7. Click OK to close the Internet Options properties Window.

Delete unnecessary files:

If you are using Windows XP, please refer the following steps:

1. Click Start- Run

2. Type cleanmgr

3. Click OK

4. Select C: drive and click OK.

5. Select all check boxes except " Setup Log Files "

6. Click OK.

7. On the next pop up box, click " Yes "

If you are using Windows Vista, please refer the following steps:

1. Click Start -> Search

2. Type cleanmgr

3. Press the Enter key.

4. Select "Files from all users on this computer"

5. Click on " Continue" button.

6. Select the C: drive

7. Put a check beside all options except " Setup Log Files "

8. Click Ok.

9. On the next pop up box, click " Delete Files "

Perform Windows update by refering these steps:

1. Open Internet Explorer

2. Type the following in the address bar and press the Enter key:

http://windowsupdate.microsoft.com

This should start the automatic updates of Windows.

3. Restart the computer.

Check for server certificate revocation:

1. Open Internet Explorer, then pulldown tools and select "Internet Options".

2. Goto the Advanced tab and find the "Security" section.

3. Uncheck the box beside "Check for server certificate revocation".

4. Click Ok and close Internet Explorer.

Disable Content Advisor:

1. Open Internet Explorer, then pulldown tools and select "Internet Options".

2. Goto the Content tab and find the "Disable" button.

3. Click on "Disable" button.

4. Click on OK button.

Add McAfee website in Internet Explorer's Trusted Zone:

1. Open Internet Explorer -> Tools

2. Select Internet Options and click on Security tab.

3. Highlight Trusted Sites and click on 'Sites' button.

4. Enter the full website address of mcafee and click on OK.

IERegFix (McAfee Internet Explorer Repair Tool)

http://download.mcafee.com/products/licensed/cust_support_patches/IERegFix.bat

Re-register Crypto.dll:

http://download.mcafee.com/products/licensed/cust_support_patches/dsfix.bat

MSXML 4.0 Service Pack 2:

http://www.microsoft.com/downloads/details.aspx?familyid=3144b72b-b4f2-46da-b4b6-c5d7485f2b42&displaylang=en

Register dll files:

regsvr32 scrrun.dll

regsvr32 msxml.dll

regsvr32 mshtml.dll

regsvr32 shdocvw.dll

regsvr32 browseui.dll

regsvr32 msjava.dll

regsvr32 urlmon.dll

regsvr32 actxprxy.dll

Procedure: Click Start -> Run

Type regsvr32 SampleDLLName.dll

Press Enter key

Run MVT:

1. Download the McAfee Virtual Technician from this weblink:

https://us.mcafee.com/root/mvtapp.exe

2. If you receive a "File download security warning", click Yes.

3. Click Open to launch McAfee Virtual Technician.

Note: On some browsers, you must click Run.

4. Restart your computer after the installation is complete

Please note the MVT session ID.

Online FreeScan:

https://us.mcafee.com/root/mfs/default.asp

Run MCPR tool:

1. Download the removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

2. Click Save and save the file to any folder on your computer. Navigate to the folder where the file is saved. Make sure all McAfee windows are closed. Double-click MCPR.EXE to run the removal tool.

Note: Windows Vista users must right-click MCPR.EXE and select Run as Administrator.

3. Restart your computer after receiving the message CleanUp Successful.

4. Your McAfee product will not be fully removed until the system is restarted.

NOTE: Do not restart the computer.

Reset TCP/IP:

1. Click Start, Run, type cmd, and press ENTER.

2. In the command prompt window, type:

netsh int ip reset reset.log

3. Press ENTER.

4. Close the command prompt window.

5. Restart the computer.

Clear/Renew IP address:

1. Click Start, Search, type cmd.exe, and press ENTER.

2. In the Search Results window, right-click cmd.exe and select Run As Administrator.

3. In the command prompt window, type:

ipconfig /flushdns

4. Press ENTER.

5. When the command prompt is returned, type:

ipconfig /renew

6. Press ENTER.

7. Close the command prompt window.

After performing these steps, restart the computer and refer the steps provided in the following weblink:

http://service.mcafee.com/FAQDocument.aspx?id=307225&lc=1033

Performing the above steps should resolove the issue.